Truly a top-notch company. I recently purchased a unit from Odor Free, and as with any equipment, things can occasionally happen. When I reached out to their team, Jonathan immediately stepped in to resolve the issue. He went above and beyond; his manager even took the time to personally call me to ensure everything was handled to my satisfaction. I honestly had an “are you for real?” moment. That level of responsiveness and care is rare today and speaks volumes about Odor Free’s commitment to customer service. Highly impressed and highly recommend.

Needed a replacement box old one was damaged from moving . . I received top tier customer service from Jonathan C. updates, calls and emails every step of the way! 10/10 Thanks again Jonathan!!

These guys are amazing. They offer superb and outstanding customer support. Johnathan C was such a great customer service rep. He solved my issue in minutes. They sent out a new unit same day and provided a return label to ship my unit back.

This is some of the best customer service I've ever received in any industry with any product. I got blessed enough to work Jonathan C and he was remarkable. What a great company stand by a product that I've had for eight years.

I will not hesitate to order again if the need arises. Thank you for a seamless return policy.

If you're looking for an ozone generator, choose this company. Their product has saved my bacon numerous times. Once in a cat infested rental house, once in a cigarette smoky vehicle and many other times as well. The unit I have started to exhibit some issues (after 10 years of use), and the service department was VERY fair with me in terms of getting it up and running again. Highly recommend Odor Free.

Completely professional & courteous!

Found my filters on this website when I couldn't find them anywhere else quick shipping. The original seem to have gotten lost in the mail I notified them and they shipped another set out that day and received in 2 days. I ended up receiving both sets and they wouldn't even let me pay for the second set. Great customer service

This company is the best! They are the only ones on the market with a product that really does what it says it will do when it comes to odors. . The others make the same promises but don't follow through. They work extra hard at duplicating the exact look of OdorFree but fall extremely short on the performance of the actual product. OdorFree not only makes the best machine on the market for eliminating the worst odors imaginable, but they stand behind it 100%. I recently had a problem with my suite 700 and they not only made it right they made it better! They gave me an upgrade because that's just who they are. They make things right. When you call them you speak to them! Not someone from another country that can't speak English but a true American company with American employees!

I have used my ozone machine many times and I finally refreshed the circuit boards and it was worth it. SD Intl was ideal to work with and fully trustworthy which is my highest compliment.

Integrity is obvious with this company

Jonathan was such a big blessing with my questions about the Estate 4000. He definitely set the standard in customer service for me. Product works great and all while supporting American products. Thanks Odor Free!! More customer service reps like Jonathan please!

They have great products and excellent customer service. I like the fact that they answer the phone when you call and have a question. I have an older unit and it still works great thanks to them. This is a good company and I can't recommend them enough.

Well designed product. I love that it has a timer (my last one didn't) and that the plates are easily removeable for cleaning.

Well made product. Like the product support.

The new plates arrived as promised and boy do they make a difference… Thanks to the team for always being helpful!

Great delivery - timely and personal attention to detail. Now waiting on the machine to be repaired since the plates did not create ozone.

All the people at odor free are helpful and they have a great warranty

I placed an order on a Wednesday and by Tuesday of the next week I still didn’t have them. So I called the company and they UPS new ones out overnight. Thank you for taking care of your customers.

Jonathon C immediate responded to resolve my request.