The product took so long to arrive that I am unable to return it. It really makes no sense to me, and I am unable to get any response from the company.

Terrible customer service

Awful/ nonexistent customer service. My white dress came with red lines around the waist and pockets, assuming from marking the material when cutting. I emailed the company in hopes of getting a replacement dress shipped asap and not getting charged for return shipping. It’s been 15 days and I still haven’t received any response. I tried contacting them on social media platforms, comments on their pages and was not able to get any response. They also don’t provide a phone number so there is no way to just call them. Awful experience, would expect this out of SHEIN, not a luxury brand.

Dress arrived quickly and in perfect condition.

Fast shipping. Great service. Great selection of one of a kind dresses. Will definitely shop again:)

Very elegant dress! Loved the material, true to size I bought S/M

Great experience

Great

I ordered to have it shipped express and it arrived as promised!

I have returned my order a month ago and still haven’t received the refund. I have emailed the company but have not heard back from them. Please help me with this issue. I would like my refund back as soon as possible.

This order was great. Ordered and received my beautiful PJs. Just waiting for the third pair in the Ponk to come.

I love this website. The sales are always amazing. I love the notifications for out of stock items. Shipping is fast and secure. What’s not to love

Shipping was incredibly fast and the return process was easy. My only suggestion would be to use a bigger box that comfortably fits everything. My order was crammed into a box that barely fit

Excellent. Called ahead of time to hold my size, came in tried it on and was done in 5 mins!

I paid for express shipping and got the dress a within a week.

Excellent

Awesome quality

Fast shipping

Beautiful

Very pleased with my purchase