Perfect for a 7 pound Chihuahua!

Michael was extremely helpful, honest and nice.

Michael Incredible customer service. Shipping was delayed (only small glitch).

I was really grateful that they were so clear that the carrier was shipping from another source, but even then it arrived well within the delivery window. I was super pleased!

Transaction was easy. Item shipped promptly. Item as described.

Amazing pet carrier for my bunnies ,each weighing at 4lb.

I received the package way sooner than expected. We were going on a trip and it came the day before we were to leave. So unexpected until the following week. Great service!!❤️🙌

Holy Cow, the backpack carrier and trolley are very superior products and arrived by lightening fast shipping. My Long-hair Oriental cat immediately entered the carrier crate when opened, and took possession. The carrier is well constructed, light, and a comfortable backpack, remarkably well designed. And I am using the trolley, made of high-grade materials, and bearing fantastic easy swiveling wheels. The trolley is unusually easy to maneuver and passes smoothly over sidewalk. Thank you for good products for my kitty. from Kate Bolles

Shipping was great. There was a misunderstanding of what items were shipped together, but the seller cleared it up immediately and I received my product quickly.

Thank you for your amazing customer service.

Wonderful

Nice bag. Would have liked it to be a few inches taller. Also for the floor to be a bit bigger. Also would have liked a luggage strap.

I love the Monterey Horizontal Backpack. It fills a void in the market as I wasn't able to find many products that would work for my standard dachshund, there are several for miniature but not the larger size dogs. The carrier is great quality and has all the things I was looking for in a carrier.

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Excellent design - makes me feel relaxed knowing my dog is comfy traveling.

This is a great item. My dog is about 10. 5 pounds but is very long given the breed (miniature English cream Dachshund) so I needed something he could lay down in and turn around in fully despite his hotdog dimensions. This thing does the trick, and even when he is in it and I put my laptop in it he has plenty of room and the floor stays stable to keep his back level. The only thing I wish is that the backpack remained flush on your back/took account of the fact that when a dog is in it gravity puts more pressure on the upper shoulders of the wearer and the bottom corner, but that mild nuisance aside it fits well and most importantly keeps the dog safe and comfortable when being worn as a backpack. Also doubles as a regular carrier if you'd prefer not to wear it, too. Would recommend.

The pair of 3 tiered cat trees i first bought were more keen sized (but beautiful and well crafted!) so i doubled down and bought an adult sized mr tiger tree, and our house cat really likes it! I recommend this company to anyone seeking high quality cat furniture!

Quality, service, everything was great. Leash is too big/heavy for my pet and I don't have the original packing. I guess I can donate it to a shelter.

I wanted to buy this for so long and saw that it was on sale. They had the product and color I needed. I bought this on a weekend and emailed customer customer service and they responded immediately with a resolution. No not and actual person. Highly recommend based on product and customer service. I will be a returning customer The stroller was so easy to put together despite not coming with a manual. Very luxurious and worth the money.

Packedcand shipped well. No problem with returns.