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Yotpo

Be the marketer you can be

Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
  • API Documentation
  • API Changelog
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Site reviews

Anonymous user
Jesus R.🇺🇸
FEB 7, 2024
5 out of 5 stars

ABOVE AND BEYOND CUSTOMER SERVICE

As someone who’s just opening up their first salon, Brandon has not only met my expectations but has made this new Journey of mine so much easier! The entire process was so easy! If you’re looking into purchasing Salon Equipment or have any questions, Brandon is your guy! Thank you so much for everything! I’ll be a returning customer for sure!

Anonymous user
Jesus R.🇺🇸
5 out of 5 stars

ABOVE AND BEYOND CUSTOMER SERVICE

As someone who’s just opening up their first salon, Brandon has not only met my expectations but has made this new Journey of mine so much easier! The entire process was so easy! If you’re looking into purchasing Salon Equipment or have any questions, Brandon is your guy! Thank you so much for everything! I’ll be a returning customer for sure!

FEB 7, 2024
Anonymous user
Alexandra D.🇺🇸
JAN 31, 2024
5 out of 5 stars

Great customer service

I purchased a high frequency machine that unfortunately needed replacing. I contacted the company and my representative Arieanna was wonderfully prompt and helpful in sorting out the issue. My new one arrived today and is in perfect working order. I am so happy to own one of these machines. Thank you!

Anonymous user
Alexandra D.🇺🇸
5 out of 5 stars

Great customer service

I purchased a high frequency machine that unfortunately needed replacing. I contacted the company and my representative Arieanna was wonderfully prompt and helpful in sorting out the issue. My new one arrived today and is in perfect working order. I am so happy to own one of these machines. Thank you!

JAN 31, 2024
Anonymous user
Shatyra🇺🇸
JAN 25, 2024
5 out of 5 stars

Excellent Customer Service

I ordered a massage/esthetician bed from Minerva about one month ago. When it arrived, there was some minor cosmetic damage to the table from the manufacturer. Emily at Minerva was able to rectify the situation immediately. She went above and beyond to fix the issue. I wish she could fix the delivery people though. lol! Based on the great customer service experience with Emily, I’ll order from Minerva again in the near future

Anonymous user
Shatyra🇺🇸
5 out of 5 stars

Excellent Customer Service

I ordered a massage/esthetician bed from Minerva about one month ago. When it arrived, there was some minor cosmetic damage to the table from the manufacturer. Emily at Minerva was able to rectify the situation immediately. She went above and beyond to fix the issue. I wish she could fix the delivery people though. lol! Based on the great customer service experience with Emily, I’ll order from Minerva again in the near future

JAN 25, 2024
Anonymous user
Masayuki🇺🇸
JAN 25, 2024
5 out of 5 stars

Great customer service and products!

I want to personally thank Alisa and Rachel for assisting me in my order for a new Makara Electric Shampoo Bowl and styling chair. I like how any of the sales reps can help me and I felt taken care of everyone. Super fast and quick to get a quote and everyone has great product knowledge of all the beauty products which is refreshing. I look forward to receiving my products. Highly recommend anyone to purchase from the Minerva sales and customer service team!

Anonymous user
Masayuki🇺🇸
5 out of 5 stars

Great customer service and products!

I want to personally thank Alisa and Rachel for assisting me in my order for a new Makara Electric Shampoo Bowl and styling chair. I like how any of the sales reps can help me and I felt taken care of everyone. Super fast and quick to get a quote and everyone has great product knowledge of all the beauty products which is refreshing. I look forward to receiving my products. Highly recommend anyone to purchase from the Minerva sales and customer service team!

JAN 25, 2024
Anonymous user
Tribeca S.🇺🇸
JAN 16, 2024
5 out of 5 stars

Great buying experience

I purchased new stations and reception desk for my salon. I couldn’t be happier with the service and quality of the pieces I received. Shipping was fast, there were some very minor cosmetic issues but Arieanna resolved it quickly. I highly recommend Minerva for all your salon needs.

Anonymous user
Tribeca S.🇺🇸
5 out of 5 stars

Great buying experience

I purchased new stations and reception desk for my salon. I couldn’t be happier with the service and quality of the pieces I received. Shipping was fast, there were some very minor cosmetic issues but Arieanna resolved it quickly. I highly recommend Minerva for all your salon needs.

JAN 16, 2024
Anonymous user
Amy🇺🇸
JAN 8, 2024
4 out of 5 stars

Trouble with a new salon chair

I’d ordered a new salon chair with an electrical base. The seat plate didn’t line up with the bracket. Total pain, however the lady I was working with did try her best to help me. After sending photos and video of it not alining up she was able to send me a universal bracket. Should receive this soon, I’m definitely ready to have this beautiful chair in my salon. Thanks, Arieanna.

Anonymous user
Amy🇺🇸
4 out of 5 stars

Trouble with a new salon chair

I’d ordered a new salon chair with an electrical base. The seat plate didn’t line up with the bracket. Total pain, however the lady I was working with did try her best to help me. After sending photos and video of it not alining up she was able to send me a universal bracket. Should receive this soon, I’m definitely ready to have this beautiful chair in my salon. Thanks, Arieanna.

JAN 8, 2024
Anonymous user
Stephanie M.🇺🇸
JAN 5, 2024
5 out of 5 stars

Great Customer Service and Help!!!

I had a great experience when working with Minerva Beauty! I worked with Marie S and she was AWESOME! I had a really big order i had to place and I was really glad I called and got Marie! We went through my order line by line to make sure I had all the correct info and review lead times! She went through all the steps with me with when I will receive my order, etc. . . super helpful!! I had a great experience and really happy to have worked with Marie! Thank you so much and cant wait for our order to come in!!

Anonymous user
Stephanie M.🇺🇸
5 out of 5 stars

Great Customer Service and Help!!!

I had a great experience when working with Minerva Beauty! I worked with Marie S and she was AWESOME! I had a really big order i had to place and I was really glad I called and got Marie! We went through my order line by line to make sure I had all the correct info and review lead times! She went through all the steps with me with when I will receive my order, etc. . . super helpful!! I had a great experience and really happy to have worked with Marie! Thank you so much and cant wait for our order to come in!!

JAN 5, 2024
Anonymous user
Jason🇺🇸
JAN 5, 2024
5 out of 5 stars

Great service, quality and prices

My experience with Minerva has been great. Their service is excellent (thanks Alisa!), the quality and durability of the furniture is great and their prices can't be beaten.

Anonymous user
Jason🇺🇸
5 out of 5 stars

Great service, quality and prices

My experience with Minerva has been great. Their service is excellent (thanks Alisa!), the quality and durability of the furniture is great and their prices can't be beaten.

JAN 5, 2024
Anonymous user
M. N.🇺🇸
DEC 20, 2023
5 out of 5 stars

Customer Service is not dead! Yay!

Had a little bit of an issue with an order/payment going through. I called. . . . and I actually got a person! Thanks Angie C for your professionalism and getting the issue resolved. Received my order in the time frame that was promised as well. Keep up the good work and thanks for answering the phone. You have no idea how important that is today when everything is automated or sent to a voicemail. Thanks again!

Anonymous user
M. N.🇺🇸
5 out of 5 stars

Customer Service is not dead! Yay!

Had a little bit of an issue with an order/payment going through. I called. . . . and I actually got a person! Thanks Angie C for your professionalism and getting the issue resolved. Received my order in the time frame that was promised as well. Keep up the good work and thanks for answering the phone. You have no idea how important that is today when everything is automated or sent to a voicemail. Thanks again!

DEC 20, 2023
Anonymous user
Lauri G.🇺🇸
DEC 8, 2023
5 out of 5 stars

Great customer service

I just got off the phone with Marie after ordering a sink, styling chair and many accessories! She was nothing short of amazing! She was very friendly, personable and educated on the products I ordered! I am sure I will be ordering more and I will be asking for her specifically!

Anonymous user
Lauri G.🇺🇸
5 out of 5 stars

Great customer service

I just got off the phone with Marie after ordering a sink, styling chair and many accessories! She was nothing short of amazing! She was very friendly, personable and educated on the products I ordered! I am sure I will be ordering more and I will be asking for her specifically!

DEC 8, 2023
Anonymous user
Cody G.🇺🇸
DEC 4, 2023
5 out of 5 stars

Damage products resolved!! And Easy!

I had dealt with Ariana from costover service she was great and very helpful, I had a station in mirror that came damaged and they had told me as of today12-4-20023 They will be sending me a mirror and station at no cost. On my behalf which goes a very long way. I am happy with the result. And I will continue using this company for future Barbershop upgrades and products, thank you very much

Anonymous user
Cody G.🇺🇸
5 out of 5 stars

Damage products resolved!! And Easy!

I had dealt with Ariana from costover service she was great and very helpful, I had a station in mirror that came damaged and they had told me as of today12-4-20023 They will be sending me a mirror and station at no cost. On my behalf which goes a very long way. I am happy with the result. And I will continue using this company for future Barbershop upgrades and products, thank you very much

DEC 4, 2023
Anonymous user
Leslie M.🇺🇸
DEC 1, 2023
5 out of 5 stars

Great service!!!

Brandon was very helpful in helping with my order. I have purchased my facial & massage bed the cloister ultra premium electric massage. My client / patients Love it. Thank you much Minerva Beauty

Anonymous user
Leslie M.🇺🇸
5 out of 5 stars

Great service!!!

Brandon was very helpful in helping with my order. I have purchased my facial & massage bed the cloister ultra premium electric massage. My client / patients Love it. Thank you much Minerva Beauty

DEC 1, 2023
Anonymous user
Heather🇨🇦
NOV 30, 2023
5 out of 5 stars

Top service from the beginning

I tried to order styling chairs online from this site and ran into an issue trying to get a quote for shipping. I called Minerva as requested and was directed to Brandon who was very thorough and helped me with my order. He was so great with everything. Even offered me a discount early for black Friday so we wouldn’t have to wait a couple of days to order The order took less than 2 weeks which was under estimated deliver as it was being shipped to Canada. Unfortunately, one of the bases were damaged during shipping so I emailed Brandon and promptly connected me with Emily. Emily resolved our issue immediately once she receive proof of damage she offered to ship us a new base free of charge. Can’t thank the Minerva team enough with how easy you made the experience. We will definitely order from this supplier again

Anonymous user
Heather🇨🇦
5 out of 5 stars

Top service from the beginning

I tried to order styling chairs online from this site and ran into an issue trying to get a quote for shipping. I called Minerva as requested and was directed to Brandon who was very thorough and helped me with my order. He was so great with everything. Even offered me a discount early for black Friday so we wouldn’t have to wait a couple of days to order The order took less than 2 weeks which was under estimated deliver as it was being shipped to Canada. Unfortunately, one of the bases were damaged during shipping so I emailed Brandon and promptly connected me with Emily. Emily resolved our issue immediately once she receive proof of damage she offered to ship us a new base free of charge. Can’t thank the Minerva team enough with how easy you made the experience. We will definitely order from this supplier again

NOV 30, 2023
Anonymous user
Allison C.🇧🇪
NOV 28, 2023
5 out of 5 stars

Best Customer Service!

I made a large order for my salon and their was an issue with the price after I placed my order. I called the Customer Service line and Alisa was so helpful! She listened to my concerns and was able to fix my issue within the same call. I am very happy with my purchases and the help I received from Alisa!

Anonymous user
Allison C.🇧🇪
5 out of 5 stars

Best Customer Service!

I made a large order for my salon and their was an issue with the price after I placed my order. I called the Customer Service line and Alisa was so helpful! She listened to my concerns and was able to fix my issue within the same call. I am very happy with my purchases and the help I received from Alisa!

NOV 28, 2023
Anonymous user
Lauren🇺🇸
NOV 27, 2023
5 out of 5 stars

Customer Service

Allie was patient, super thorough with answering all of my questions, and very helpful to make sure my items arrived in a specific window.

Anonymous user
Lauren🇺🇸
5 out of 5 stars

Customer Service

Allie was patient, super thorough with answering all of my questions, and very helpful to make sure my items arrived in a specific window.

NOV 27, 2023
Anonymous user
Ajax S.🇺🇸
NOV 21, 2023
5 out of 5 stars

Best salon furniture out there

I love the salon I created Minerva beauty’s furniture. This is my 3rd order to complete my entire salon! And to be able to add more stylist. Also special thanks to Marie Sceviour expertise my salon Is going look perfect. And solve all my requirements.

Anonymous user
Ajax S.🇺🇸
5 out of 5 stars

Best salon furniture out there

I love the salon I created Minerva beauty’s furniture. This is my 3rd order to complete my entire salon! And to be able to add more stylist. Also special thanks to Marie Sceviour expertise my salon Is going look perfect. And solve all my requirements.

NOV 21, 2023
Anonymous user
Daina M.🇺🇸
NOV 20, 2023
5 out of 5 stars

Exceptional experience

When I called to purchase new equipment for my salon I had so many questions and needed help with making my final decision. Marie was so helpful not only did she patiently answer all my questions plus sent pictures so I could get a better visual. She allowed me to bounce ideas off her and I was able to place my complete order . I’m beyond satisfied with my experience with Marie!

Anonymous user
Daina M.🇺🇸
5 out of 5 stars

Exceptional experience

When I called to purchase new equipment for my salon I had so many questions and needed help with making my final decision. Marie was so helpful not only did she patiently answer all my questions plus sent pictures so I could get a better visual. She allowed me to bounce ideas off her and I was able to place my complete order . I’m beyond satisfied with my experience with Marie!

NOV 20, 2023
Anonymous user
Daniele🇺🇸
NOV 17, 2023
5 out of 5 stars

Best best best customer service!

I can’t thank Angie from Minerva enough. I called customer service after placing an order last week, they were so friendly, patient, and helpful with questions that I had about my order. I called again today because I had received an email stating that Minerva was having a site wide black friday sale- they were kind enough to refund me 20% of my order that I had already placed! How kind??? Thank you Angie!

Anonymous user
Daniele🇺🇸
5 out of 5 stars

Best best best customer service!

I can’t thank Angie from Minerva enough. I called customer service after placing an order last week, they were so friendly, patient, and helpful with questions that I had about my order. I called again today because I had received an email stating that Minerva was having a site wide black friday sale- they were kind enough to refund me 20% of my order that I had already placed! How kind??? Thank you Angie!

NOV 17, 2023
Anonymous user
Shelly B.🇺🇸
NOV 15, 2023
5 out of 5 stars

Great customer service!

I purchased a few items from Minerva recently, one item that I received was the wrong item, Emily at Minerva took care of it immediately. The shipping was incredibly fast also! This is the best place to shop for salon equipment!

Anonymous user
Shelly B.🇺🇸
5 out of 5 stars

Great customer service!

I purchased a few items from Minerva recently, one item that I received was the wrong item, Emily at Minerva took care of it immediately. The shipping was incredibly fast also! This is the best place to shop for salon equipment!

NOV 15, 2023
Anonymous user
Tamar W.🇺🇸
NOV 10, 2023
5 out of 5 stars

Owner/stylist

Worked with Marie, she helped get me the best prices for a sale coming up. Talked to upper management to make it happen. Quick to reply to all my questions. Took the time to detail what products I would need and why. Highly recommend Minerva

Anonymous user
Tamar W.🇺🇸
5 out of 5 stars

Owner/stylist

Worked with Marie, she helped get me the best prices for a sale coming up. Talked to upper management to make it happen. Quick to reply to all my questions. Took the time to detail what products I would need and why. Highly recommend Minerva

NOV 10, 2023
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Minerva Beauty - BigCommerce logo

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No description available

4.6|2982 Reviews
Visit online store
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No description available

4.6|2982 Reviews
Visit online store
4.6
4.6 out of 5 stars
Based on 2982 reviews
5
2363
4
284
3
189
Ratings distribution data table
StarsCount
52363
4284
3189
260
186
Total2982
2
60
1
86