Shipping company was slow. Maxtrix customer service was helpful. Shout out to Christian, who fielded my calls when the scheduling link did not work and the bed did not move from a warehouse in the midwest for a month.

A+

I was very skeptical at first, after buying a whole bedroom set from another company that gave off too much horrible formaldehyde smell, that this furniture might also. It did not. Quality furniture, would recommend.

As I mentioned one of the slats was broken upon delivery. I got it sorted out but getting in touch with the company wasn’t easy. Also the delivery company was less than professional.

Pleased with the purchase. Our product was on back order for a couple months, and we didn't receive any communication during that time. But we inquired, and when we got it as promote, everything was as it was supposed to be.

Great customer service.

These are beautiful! They were easy to put together and are so sturdy.

The bunk bed came sooner than expected and was wrapped very well with no damage!Very good experience with this company!

Came sooner than expected

I had a good experience with Maxtrix! The wait time from ordering my product to receiving my order was kind of long (I think it was around 5 weeks or so), but in the end it was worth the wait! The parts that came already assembled were in good condition, and the parts that needed assembly were relatively easy to assemble and came with understandable instructions. Overall happy with my experience! Would recommend to others!

Received bed in less than 2 weeks from time ordered. No hassles, arrived without any problems.

Item was shipped in very protected packaging and arrived in perfect condition. Very beautiful bed!

Easy order and fast delivery considering distance, size, and weight of the product.

The delivery was fine, only two boxes of the headers that came open, but there was no problem with that. I think everything is fine.

Received with no damage, all parts included. Time from order to delivery was long. Lead time is a must!

They did send replacements but didn't not respond with quality of exposed hardware vs picture online.

Shipping was ok. A few boards came with some broken pieces, but we managed to still used them as is. The instructions were a mess to follow since it was a bit of a mix and match. A simple label system with maybe numbering the boxes would have been helpful. And only one set of instructions with the full build would have been great! We were also missing some hardware. We didn’t reach out to the company because we needed them quickly to be able to finish putting the beds together so we just bought the missing hardware ourselves.

Great customer service

👍

great would order from matrix kids again