Shipping to the US was incredibly fast! Items arrived beautifully packaged, ensuring everything was in perfect condition. The customer service team was super responsive and addressed all my questions promptly. When I received a damaged product, they went above and beyond by quickly sending a free replacement. Highly recommend Luxcras and I am so glad I found them online one day searching for Made In Japan products.

Shipping was costly but great experience other than that.

Great product. Fast shipping!

Easy to order online and shipped quickly.

Everything arrived so quickly. I was pleasantly surprised when the shipment was delivered during the holidays, assuming there would have been a natural delay that time of year. All of the items were individually packaged and beautifully packed. You could tell everything was handled with such care. I was truly impressed that nothing arrived damaged and although it was quite a large order, everything was correct. Great customer service!

Items were shipped quickly and well packed. I didn't have a need to contact the customer service, so I cannot attest to how well it works, but overall I'm very happy with my purchase and will be shopping here again.

Fast shipping item as described

The website was easy to use and the service was excellent.

Easy ordering and shippimg

Bowls & played arrived in northern California from Japan (via Alaska, then southern ca) in perfect condition.

This was my first purchase and I’m very pleased. The shipment arrived quickly, well-packaged and without additional requirements for payment or paperwork. The pieces I ordered were exactly as shown and were exactly what I was looking for. Thank you!

Very fast shipping for overseas purchase. Everything is as described. Packaged very well. Couldn't be more pleased with my purchase.

Clear and easy site navigation for me to find the products, reasonable shipping time and an all-round nice shopping experience. Will return to Luxcras when more items are needed.

Shipped and Delivered faster than I expected.

shipping fast and package good

Fast shipping