Shipping info says it hasn't arrived yet even tho it did very slow response time

Great service, as well as high quality products. I have used for a number of years now and have already recommended to friends that have also enjoyed the quality of the systems Highly recommended to anyone

I purchased a CCTV system with a four-camera package, but unfortunately it did not work as there was no video output from any of the cameras. I decided to return the system, and the return was accepted. I was informed that my refund would be processed within 15 days, but it has now been over a month and I am still waiting. I have had to repeatedly chase them for an update, and the after-sales service has been very disappointing. Based on my experience, I would advise potential customers to consider the quality of the after-sales support before making a purchase.

The cctv system was received quick with free delivery .

Came quickly well packed. All well managed

I bought a NVR package deal with 4 cameras. The recorder is a N846 series paired with 4 E893AB cameras. I cannot get any of the new cameras to work on the recorder. They power up through the POE but the recorder cannot find them whatsoever. I have tried different ethernet cables, hard and soft resets, entering the cameras IP address into the recorder, nothing changes. The worst thing is that at night when you walk in front of the camera the LED lights come on. I was able to connect it to the video doorbell and an older E841CAP camera. However, each of the new cameras are €180 a piece and I have 4 of them. I have submitted reports to Lorex, no reply, not even a ticket generated. I am dumbfounded to see how they have a 4. 4 star review with all the recent 1 star ratings there are. You have taken my time and my money, but I have now learnt a valuable lesson. I hope others see this realize the same, Lorex products are the trash of the CCTV industry. If they want to do something about this, LU6204, that was my order. If they can give me a fix/solution, I will retract this post from here and every reddit forum I see the name Lorex on.

Thinking about ditching Lorex I get to many problems

No tracking details sent to me until everything had arrived!

Very good price (£350), prompt delivery (I don't expect people to work between Christmas and new year!). The reason for losing a star is that the NVR did not automatically update its firmware and required me to contact support to give me a link to the update. It would be much easier to do this online in a support page as other companies do.

Top company

Great product

Ordered a cctv system and received a doorbell!! 2 weeks later still no refund and shocking phone support. Avoid

Camera came already open I suspect it's already been returned as its faulty Customer service has been poor This has put me off buying more Still waiting for a replacement after several weeks

I bought the 4k ultra he nvr a months ago I had issue with it I keep calling lorex but no help

Still haven't received the rest of my parcel, it's been a month since it was ordered supposed to have arrived never been notified that there was no shipment was happened. Never been on form in an email or a phone call found out that my shipment wouldn't be arrived within 5 to 7 those of us I've been told until I've called and found out that shipment has not been shipped due to you don't have the second part in my order and I was specifically ask in the beginning when I made the order will it be hundred percent arrive within 5 to 7 days, and I said specifically because I'm planning to take it with me overseas. And when I find out only one day before my travel, I did ask if they can send to me within the week after because I have somebody coming over and they can bring it with them and I've been told no because the second part which I order it is not available and that was that not the case when I order unfortunately, until now, I haven't received any email regarding my second part of my order and hasn't been shipped or not. When is it going to arrive or not? I'm so disappointed with the service you're providing. It's not customer satisfaction, we appreciate what your action is and what you're going to provide me with my second delivery to satisfy me as a customer

Easy peasy plug and play!

Good product.

Firstly I didn’t get the doorbell camera, they sent an indoor security camera. Then when the doorbell was eventually received, they’d sent a black one instead of white. I couldn’t be bothered to contact them again as it was difficult to hear or understand the person in the US

Easy purchase

Will buy lorex again when in stock