Pleased with my purchase.

good

Install went much smoother after connecting to the internet.

Excellent camera for home security. Easy installation with phone.

We bought our last two Lorex systems directly through Lorex. Their shipping was fast and flawless both times.

allow both phones using the lorex App at the same time

Fast shipping, easy setup

Thank you for creating a great product with top quality 4k images.

I'm very satisfied for using Lorex since 10 years. Best camera system and Best sales manager Alex Lopez.

Fast delivery and excellent customer service

Support was knowledgeable and listened to my concerns. All they could offer was "we don't know when the Alexa software will be fixed. "

Great little camera

You need at minimum an email for tech support. You should have a chat feature on your site. As an write this, the year is 2026 and the apocalypse has not yet hit.

Clear

Wrote an email only to find out you can only receive support through phone which is not convenient for me. So my item is unusable and I can't get help.

Excellent ship speed, quality cameras, great packaging.

Excellent product

Shipping was fast and the cameras work great

Your shipping process is faulty and needs improvement.

The product review tab has been missing, so I put my experience with the product here. **AVOID LOREX CAMERAS - DEFECTIVE BATTERIES & TERRIBLE WARRANTY SUPPORT** After purchasing multiple Lorex camera systems with extended warranty coverage, I'm compelled to share my experience with their customer support—it's been consistently disappointing. **The Problem:** I've experienced battery failures twice with my Lorex cameras. Both times, the 3-cell batteries simply died and stopped charging entirely. This is unacceptable for security equipment that's supposed to provide reliable surveillance. **The Warranty Nightmare:** Here's where it gets worse. I purchased a comprehensive 5-year extended warranty specifically to cover parts like batteries. However, when I tried to use it, Lorex customer support repeatedly claimed my warranty had expired—despite having paid for extended coverage that should have protected me. **What I Actually Paid For:** - 1-year manufacturer warranty (included) - 5-year extended warranty (purchased separately) - Multiple additional extended warranty purchases for comprehensive coverage What I got instead was 4 years of coverage that I had to fight tooth and nail to access. **The RMA Process:** Submitting warranty claims proved agonizing. The first RMA was a battle—I had to escalate to a supervisor just to get basic assistance. The second RMA for the replacement batteries was equally frustrating, with the same warranty denial excuses. **Bottom Line:** Lorex cameras are simply not reliable, and their customer support is unwilling to honor the extended warranties customers pay for. Don't waste your money. I would not recommend this product to anyone. ⭐ 1/5 Stars