Excellent seller. Very attentive to inquiries. Super fast shipping. The best customer service.

I recently received 4 boxes of these contacts from my doctor. They also gave me a "Upgrade Rebate" flyer that they said I could send. I was looking on the website today and my contacts are not shown as qualifying for any type of rebate. Am I over-looking something? Or did I get ripped off by the doctor for $396 in contact lenses that I could have gotten for less online?

This notice at the bottom of the description should be posted more prominently: "Note: this contact lens is custom manufactured for your prescription. It generally takes about 5-6 weeks to ship. This manufacturing time is present for all doctors and retailers that sell this particular contact lens brand." A cheerful automated e-mail should also go out every week with this info and reminding people that they are on week X of 6 just to re-assure people. Customer service is responsive and helpful.

Lenses came much faster than originally indicated. So easy to order online and upload my prescription and for 1/4 of the cost quoted by my doctor.

I'm sorry I have to rate this 1-star, but I have only received half of my order. I ordered on May 17th and received two boxes of one eye, but the other shipment (why was it in two shipments!?) is hung up and "on the way." I've been checking for a couple weeks now and the status hasn't changed since May 20th. I paid for these contacts, but am I going to receive them? Now I'm worried about them sitting somewhere in poor conditions for too long. Please handle/resolve!

They were very pleasant to deal with however how do I rate service when I have received the product!!

Great

Great

I decided to return the lenses I had bought to exchange for a different model, and Alec in Customer Service walked me through the whole process, which involved checking my prescription, explaining to me how to send the lenses, sending me the link for the free UPS shipping label, confirming when my lenses had been received, issuing me a refund and creating a new order, confirming the new order quantity... He was super prompt and helpful in responding to all of my many emails, and it was honestly one of the best customer service experiences I've had!

Excellent service!

No updates after placing order I had to call to check

Shipping was fast and ordering was easy.

Super fast shipping and such nice customer service

Awesome!

Great service and great prices!

Fast shipping

Impressed with the quick and helpful communication. Alec has been wonderful! I also appreciate the quick shipping of the affordable contacts. Will definitely order from you all again!

Didn't ship with original order but fixed it immediately when I sent email about situation. Great people to work with!

First-rate customer service. Alec is the best.

So fast .. Almost forgot I ordered them...lol