Very responsive to my questions

Didn’t get the promised fenders.

Shipping box was very sturdy, the bike arrived in great condition.

Great communication and service. Couldn't ask for anything better!

I wish I’d had known FedEx would require a signature but I understood with the cost of purchase. I’d love if you could have shipped to my bike store or let them start selling them!

The quality of shipping and ease of assembly were great. Looking forward to getting to know this bike well in the next couple of weeks. Which of the two apps do you recommend, Mahle SmartBike or Ebikemotion?

Very pleased with the bike, it has all the checkmarks that i was looking for: Lightweight, powerful and good looking

prompt service

My experience with the company is terrific! The socks themselves need improvement.

Taillights came

Had a small problem with the order , but customer service was awesome and corrected it

The free shipping was a big bonus, the bike came in great shape. Any questions I had about assembling the bike were solved with a rapid response e mail or a phone call- terrific customer service from John and Oli

Great

I was unsure if I wanted an ebike but this bike has everything you would want. It is a great ride with our without the extra power.

Great!

Solid and simple product. But mounting instructions insufficient.

Good

All good.

Thank you

Charger performing as it should. The original one died prematurely but the Prolog warranty covered the replacement.