Shipping was super fast, and the delivery person was very kind and courteous with the product.

Smooth process and stress free

Delivery was super fast and easy. Brought the mattress for my son and he's loving it. The good thing about changing the firmness of the mattress is also a plus.

Great quality products and fast shipping

Excellent customer service

Great service, delivery was quick and the pillows came well packaged.

Easy to order

We love Koala. We have bought lots of products from Koala ranging from bed frames, mattresses, duvets, duvet covers, sheet sets and mattress protectors. We’ve had most these products for many years and the quality has lasted perfectly. Highly recommend!

Great service with same day delivery.

Fast and great service

Shipping was fantastic.

Great experience, the staff were very helpful and kind

We received it quick and they are great for a daily use. Happy to have 3 of those cushions.

Cannot fault the online process, speed of delivery and after sales service. The product surpassed expectations also.

Fast, efficient, accurate. Easy to set-up and use

Reliable shipping and good customer service

Love Koala furniture!!

I've shopped a few times with koala and have never been disappointed. Product, delivery, and service all high quality.

Good service. We had to return a first mattress that was too hard. The driver came within a week to collect and deliver the luxe model instead. It took them 1-1. 5 week for us to be reimbursed. Hopefully it will be the same process this time to be reimbursed and this new mattress picked up. The luxe mattress is too soft ☹️

Generally responsive customer services, does follow through on issues, however speed can still be improved. Still quite happy with the agents that we dealt with, polite and tried to offer the best solutions.