Very easy to order. Will show up timely.

The guy on the phone was great and Kickass had my part the I needed for my grill. I love em !

Easy to use website Quality products

You had the part I needed. Ordered it. You delivered it.

I reviewed my account to see when the items I ordered would be delivered. One item was listed as temporarily discontinued however I was still charged for it. I called the number on your site. Spoke with Vince regarding why I would be charged for something that was discontinued. He advised me that the 2 items I ordered would be shipped today. One of the items was listed as arriving (at least by) 3/18/24 which was a week ago. The other item (the one that was supposedly unavailable) was schedule to be here no later than3/26/24, today is 3/25/24. Needless to say it is not going to be here on 3/26/24.

I did not get the right Primo cover. The way the description is on the internet is confusing. I wanted a built in table top cover. I got a full built in cover for a portable grill. Wording is very tricky and a lot more expensive

The prices were good and service great, but after I placed order and got charged I received an email saying everything was temporarily discontinued.

Went online to their website, looked up my new Blaze grill model and ordered a Blaze cover. The picture shows the cover on my grill with both shelves raised up. I purchased a cover based on their website picture. The cover they sent does not work with the side shelves. I asked to return the cover (that I paid $106. 49 freight included) and they deducted $39. 77 for freight and tax. I called to speak to someone and was told the guy who would handle the situation was on the phone and would call me right back

One phone call, less than 5 minutes my part ( under warranty ) was in the mail box less than a week later. Napoleon has been the best grill I have ever had and I am glad I purchased from you guys!

I love my new Napolion Rouge gas grill. Learning to use it. 50+ years of charcoal.

Had a problem trying to order on line so I called to get some help. Easily reached a live person who handled my issue flawlessly. My grill cover was received within the time frame quoted and was $10 less at Kick Ass Grills than other stores. Would definitely order from them in the future.

It took over 2 weeks to ship and seems weird that it only shipped after I emailed asking about it . Better communication if there are delays.

Legit Bbq grille online store. Excellent customer service. Fast shipping

Fast delivery. Good price. Nice quality.

Item as described and received promptly

I had ordered the 3-pak Napoleon drip pan. It was out of stock, which I knew, so I waited for Kick Ass Grills to get it back in stock. It did take over 2 months, but they did deliver. Most everyone else was out of stock as well. It was out of their hands, so I can't complain. Thanks for getting it to me.

I was perusing the internet for different grill options, and after looking at the choices at Kickass Grills, spoke with your representative (Nick, I think). I was given all the info I needed to make a decision. He walked me through the order; it was mostly painless - except for having to pay at the end. Now, I'm just waiting for delivery. Good work, folks. . . . I will refer you to others

Easy shopping for items that are difficult to find elsewhere.

Easy to order, great pricing/shipping.

Always very helpful and friendly, was able to get everything I needed in a timely manner