Very easy to order. Will show up timely.

The guy on the phone was great and Kickass had my part the I needed for my grill. I love em !

You had the part I needed. Ordered it. You delivered it.

Easy to use website Quality products

I reviewed my account to see when the items I ordered would be delivered. One item was listed as temporarily discontinued however I was still charged for it. I called the number on your site. Spoke with Vince regarding why I would be charged for something that was discontinued. He advised me that the 2 items I ordered would be shipped today. One of the items was listed as arriving (at least by) 3/18/24 which was a week ago. The other item (the one that was supposedly unavailable) was schedule to be here no later than3/26/24, today is 3/25/24. Needless to say it is not going to be here on 3/26/24.

I did not get the right Primo cover. The way the description is on the internet is confusing. I wanted a built in table top cover. I got a full built in cover for a portable grill. Wording is very tricky and a lot more expensive

Went online to their website, looked up my new Blaze grill model and ordered a Blaze cover. The picture shows the cover on my grill with both shelves raised up. I purchased a cover based on their website picture. The cover they sent does not work with the side shelves. I asked to return the cover (that I paid $106.49 freight included) and they deducted $39.77 for freight and tax. I called to speak to someone and was told the guy who would handle the situation was on the phone and would call me right back

The prices were good and service great, but after I placed order and got charged I received an email saying everything was temporarily discontinued.

One phone call, less than 5 minutes my part ( under warranty ) was in the mail box less than a week later. Napoleon has been the best grill I have ever had and I am glad I purchased from you guys!

I love my new Napolion Rouge gas grill. Learning to use it. 50+ years of charcoal.

Had a problem trying to order on line so I called to get some help. Easily reached a live person who handled my issue flawlessly. My grill cover was received within the time frame quoted and was $10 less at Kick Ass Grills than other stores. Would definitely order from them in the future.

It took over 2 weeks to ship and seems weird that it only shipped after I emailed asking about it . Better communication if there are delays.

Legit Bbq grille online store. Excellent customer service. Fast shipping

Fast delivery. Good price. Nice quality.

Item as described and received promptly

I had ordered the 3-pak Napoleon drip pan. It was out of stock, which I knew, so I waited for Kick Ass Grills to get it back in stock. It did take over 2 months, but they did deliver. Most everyone else was out of stock as well. It was out of their hands, so I can't complain. Thanks for getting it to me.

I was perusing the internet for different grill options, and after looking at the choices at Kickass Grills, spoke with your representative (Nick, I think). I was given all the info I needed to make a decision. He walked me through the order; it was mostly painless - except for having to pay at the end. Now, I'm just waiting for delivery. Good work, folks.... I will refer you to others

Easy shopping for items that are difficult to find elsewhere.

Easy to order, great pricing/shipping.

Always very helpful and friendly, was able to get everything I needed in a timely manner