Fast and efficient order to delivery process. Could use an improvement on the communication of the delivery tracking.

Item I wanted was out of stock with a several month lead time. Very disappointing.

Fast shipping, good price. No issues in good service.

Product was as described

As to ordering on line it was easy but real tell sign is if the right product is sent and fits.Previous vendor sent the wrong size, in the process of returning their poor selection.

Very fast to ship! Thank you!

Easy to order. However I did not see an option to include a resale tax number on the order.

Arrived in a good strong package and the product works well

Representative help me with exactly what I needed. I have an old primo so was not sure what to order . The guy put me on the right parts to order.

Delivery updates so you know when your items arrive. Delivered when it was promised. Great product information and quality. I received exactly what I expected with no surprises.

Grill part I needed was priced competitively, in stock and delivered even faster than promised!

Just to let you know that I got my Weber grill grate 7670 today 17Apr2024. It was shipped 04Apr2024. This is not your problem, it took 2 weeks for me to get a welding hood from Lincoln as well from USPS.

Good response time. And purchases were packed really well.

The Kick Ass Grill team were very quick to respond to all the questions we had regarding our purchase. They process our order that same day and I had it sitting on my doorstep within 2 to 3 days. Very impressed!

Product showed up super fast

Fair price and fast delivery!

4 weeks and I still haven't received the product I ordered. Contacted their customer service, and they said "we'll check with the supplier." That was a week ago. (No email with tracking information was received from this company - over a week later I got an email from Fedex with a tracking number and some other company's name as the sender)

I went through two other vendors looking for a specific grill only to be informed days later that they were out of stock despite their ads claims. Kick Ass took my order and delivered in four days.

Had to cal multiple times to get update on when products would ship. Was told multiple times they incorrect dates and would have to follow back up since nothing arrived when I was told. Would also be told from reps they would get back to me with information as to when items would be coming in or shipping out but would never hear back so I would have to follow back up myself. Probably contacted customer service 10 times and still haven’t received my products that were supposed to ship multiple weeks ago. Also I still don’t have an accurate date when the grill is supposed to arrive.

Bought a cover for my Napoleon grille. It fits perfectly.