on time , item arrived with no damage

Gorgeous rugs. High quality. Fast shipping. Amazing prices.

It was okay. I had a question about color that I sent before I ordered but got no response. I did not get confirmation or info about delivery - I sent a question as to when to expect delivery and got a response a few days later. It came in about ten days -

Amazing customer service! Fast shipping and great quality rugs!

Very disappointed. Rug already piling after just minimal outdoor use. Rug is on our covered patio and we have sat outside just a few times and recently noticed the rug piling under our barefeet. We don't wear shoes in the house so we step right onto this rug so issue is not caused by shoes.

Great experience working with Jill Zarin. Our new rug really compliments our outdoor space!

The rug was nice looking but my complaint will be that the color of the rug was listed as “yellow” but it was more like gold. I went more with the description listed than the color on the screen as computers sometimes distort the colors. It also had some long strings from the binding process that had to be handled. Customer service was very responsive over billing issue.

Returned, because I ordered the wrong color. Took a week for them to send a return label. I am now at 3 weeks waiting for the credit on my card. Yikes.

Fast shipping

I was recommended by you guys to get a rug pad but in fact I didn’t need one because I was putting the rug under a bed. Then inquired to return it but was told I can’t. Very disappointing especially since my family and I have recommended Jill Zarin to many friends. The rug pad is, I assume new, yet was not sent in its own sealed package. Yet now i’m told I can’t return it! Makes no sense. It is NOT a custom made rug. If your saying I need to just throw it away shame on you. In addition it also means I’m throwing away $25. that’s a upsetting and quite frankly a hardship for me! I have inquired about a credit and reason for not being able to return it several times but no response. Thank you for hearing my concerns. Janet Hartman

Great price, fast shipping.

Perfect for my smaller patio. Great color and quality.

Shipping was very fast

Love my new rug. Style, color and design are just perfect for my Master Bedroom. It adds just the right amount of color and style to my room, and provides a cozy look. Thank you Jill Zaren.

All good

Shipping took a long time and the runner was folded so the edges now curl and I can't get them to lay flat. Disappointed in that. The rug itself is really great though, I reordered it after accidentally ruining the first one with urethane varnish.

Excellent product for the price

Beautiful rugs! Love the design for the affordable price! Will be ordering more!!!

I love the sweatshirt and tee - great quality and super soft

I ordered a rug but unfortunately needed to return it. I emailed did rerun label and it took another 3 emails before I actually received the label. Trying to get the label took more than 9 days of the 30 day return period. Rug itself was great and wish it was the color I needed, only complaint was return process.