I've contacted the store multiple times via email with questions and always got a personal response very quickly. Customer services is outstanding!

Shipping was fast very happy

Shipping and product quality keep me coming back!

Quick and good packaging

Amazing 👏

Great product

Fast shipping

Rabbit loves it.

Excellent delivery--right to my door. Love the fresh green wide leaf hay that you send. Thanks for sending a quality product. Elinor Schlosser

Great help delivering with FedEx instead UPS !

You are the only hay company I have dealt with in four years who has honored their customer/bunny satisfaction guarantee

Fantastic!

It takes over a week to be delivered.

Great products, but LATE every single time on delivery. Please let the customer choose another shipping option than USPS, even if it costs more. Several days late.

Fast shipping and well packaged. The best hay by far and we have tried other producers.

The delivery time usually takes about a week, which is a bit long. I hope the delivery speed can be improved, ideally shortened to 2-3 days. This would make the shopping experience much better.

The shipping is super fast and their hay is great quality

Very heartful customer services

I don't get my timothy hay from any other source other than High Desert Small Animal Feed because the quality is usually consistent, it smells good, my guinea pig devours it without hesitation and you can't beat free shipping.

The best customer services