I paid for a diferent lens color

My experience initially was a great experience. Easy buying process and great customer service! Unfortunately, when it came time for me to get my Cartier glasses adjusted/repaired they had referred me to locations within my state that were authorized Cartier sellers or boutiques that can repair my frames. One place “Optica” for the first time attempted to repair my glasses and when I informed Visionist on my experience they wanted me to send my glasses in, but didn’t offer free shipping and my glasses were still under warranty. Also, all of my concerns wasn’t addressed which is a headache within itself! So my shipping fee out the window. There has been a few times I sent my glasses to their recommended authorized repair place “Optica” since the other places are unreasonably far from where I reside and it’s more convenient than me paying for shipping to New York. Anyway on these occasions my glasses came back either damaged or not properly repaired (missing mechanisms/pieces that makes my frames whole). I’m beyond frustrated to say the least!! I have had to many bad experiences, If I wasn’t under warranty then I could understand charging me the shipping fee to correct a mistake that their recommended repair place made. But my issue was that I was under warranty, also having them shipped to New York, which is beyond an inconvenience because one I don’t live in New York and two I’m running the risk of my glasses being lost in transit and the insurance that a place like the USPS, FedEx, or UPS provide only goes up to a few hundred dollars when my frames were over $3000! So even if they are lost in transit, then that’s thousands of dollars I wouldn’t get back even with the travel being insured! This is the exact reason I’ve been forced to go to their recommended repair place “Optica” that’s reasonably close to where I reside.

Great frames and great job customizing lenses!

Fantastic customer service!

Amazing customer service!

Easy company to do business with. My first set of glasses were not what I expected and I had a hassle free, easy, return. I ordered my second choice and I am very pleased with them. The packages come quick and they are safely packed. I like that I had to sign for the package from ups, especially in these high theft times. Great experience!

Great tint and service

Awesome

Simple and quick

Every purchase from The Visionist continues to exceed my expectations. Their curated selection of eyewear is second to none, featuring rare and distinctive pieces from top-tier brands like Jacques Marie Mage and Morgenthal Frederics. The attention to detail doesn’t stop at their inventory—the packaging was impeccable, and my order arrived swiftly and securely. Exceptional service from start to finish—thank you!

Fast shipping

Fast shipping

Happy with my purchase. Frames are high quality and lenses are really clear. One day I hope to get another pair of glasses from this company. Customer service is great, too!

Shipping was fast and product was packaged well

This review could go up significantly depending on how quickly & effectively Visionist deals with my pair of glasses that had the progressive aspect of the lenses totally out of whack. When I just looked forward, all was blurry; then I realized only a very narrow portion at the top of the lenses provided a clear window to distance vision. This alone is unacceptable given the cost of these glasses (two pairs $2500!). I returned the frames, lenses & case for repair on 12/18. I love the frames. But this is an unacceptable error & hoping for a quick return of my (fixed) glasses & a partial refund for the poor service & delay due 100% to sloppy work in the Visionist lab.

Took time to gain confidence in online eyewear purchase but could not have made a better choice. Great Service

Good experience. I found a pair of frames that I have been searching for the last three years.

Love the quality and customer service provided

The glasses arrived quickly. Thank you!

Top-notch customer service.