Product arrived super quick and was exactly what I needed. I haven’t had the chance to test them in a muddy field but like all things Helinox, I’m sure they’ll do a great job.

Every product I've purchased from Helinox looks and feels of top notch quality.

Nice customer service

The cot arrived with an assembly defect—the horizontal rod appears to be 0. 5-1cm too long for the fabric, making it nearly impossible to complete assembly even after following all instructions and the official video tutorial. My timeline for customer service: October 13: Reported the issue with photos and detailed explanation October 15-27: Sent three follow-up emails over two weeks with no substantive response October 20: Finally got a human response, but they asked me to re-check things I'd already confirmed November 2: Still waiting for resolution—no timeline, no next steps, no solution The bottom line: Nearly three weeks with an unusable $500+ product and no resolution in sight. The complete lack of responsive customer service for a defective product is unacceptable. I expect better support when spending this much money, especially when the issue is clearly a manufacturing defect and not user error.

came promptly.

Helinox solicited this review: Customer service has ignored me for a couple of weeks now. They acknowledged that they sent me the wrong thing, but apparently they don’t plan to do anything about it? I’d love to write a glowing review about enjoying the fall colors while lounging in a sunset chair. But the leaves are mostly down as is my opinion of Helinox as a brand.

Excellent customer service backing a great product!

I wasn’t sure if this was even available because my chair fell over into a fire. It was available and it’s perfect, like I have a new chair!

Very high quality chair, very light, very well made, easy to setup and take down! perfect camping or hiking chair! Highly recommended!

Great per usual

I find myself sitting up and leaning forward in this chair. I'm 6' fall and have some meaty thighs. The seat pan is pretty short, so it hits me mid thigh. It is not the most comfortable when sitting back in it. Perfect chair for an overnight backpacking trip!

great staff and service

I have hiked the AT, the PCT and the first 860 miles of the CDT, and had my chair zero with me every step of the way. Honestly, I can’t imagine how people can hike long distances without this chair. For the weight of 1/2 L of water, it earns its weight every day. In fact, if I had to give away my gear in reverse priority order, my chair would be the last thing to go!

Great product. Good design. Easy to use.

Light weight and very comfortable. Easy to set up and take down. Highly recommend.

Top !

Everything was perfect. From ordering, through delivery, to sitting on new Chair One. . . . pure pleasure

no problem with shipping, handling. . just the way it should be.

Great poles. Easy to unfold.

An easy purchase. We were kept up to date on the delivery schedule and our order arrived when scheduled.