Very good quality! I bought S and it’s perfect! My measurements 90x73x 102, height 167cm. I highly recommend it!

Dear Gaala, 4 stars because and ONLY because the Product is amazing. I love so much the design, the shape and the fiber. However !!!! Your service is non existant - you don’t know how to create a relationship with your online client… I am wondering… is it a robot behind instagram ? I rather perfer unfollow Gaala on instagram to not remember this lack of personality behind. Bug tips : For a niche brand, we expect to have a much more personalised experience. What happen ? Size wasn’t good because the sizing is incorrect, I ordered an S, I receive a 36. I am working in fashion, that’s completely wrong (by the way). So I ask on instagram and we gave me an adresse mail specifically for the size. After 3 days, no reply. I ask why? They told me : no reply during the weekend. 2 weeks after : I am still waiting for their reply hahah ! Hopefully, right mov - I am very happy, but all thanks to me. Otherwise, I woud have been very very very unhappy and from 4 stars I woud have rate 1 star + return the piece for sure.

I have always loved the design, fabric, and quality of my Gaala purchases. However, I am a bit frustrated with the Gaala society. While I am in the highest tier, there are so many rules which prevent you from freely using your points (for instance you cannot use a discount code at the same time of redeeming your points) which kind of defeats the purpose in my opinion. I hope there will be some changes allowing the loyal customers to use their gifts/points more freely.

High quality, special pieces of clothing

I am extremely satisfied with the package i received. Every time Gaala serves!

Everything worked well from the order until the delivery:)

Everything went well!

The whole buying process was smooth with focus on costumer.

Love the product but was surprised I had to pay for the import tax into CH. This could have been better communicated

Die Lieferzeit ist lang, aber das wurde ja auch auf der Website so angegeben. Nach 5 Wochen war es da und dann war die Freude groß 🥳

I found Gaâla because I was looking for a dress for a wedding. The customer service is great. The shipping was fast and the packaging was so beautiful. It’s plastic free. The clothes are not in plastic but in cotton bags. I love that detail. All in all a very good experience.

I am quite happy with the quality of my purchases from Gaala. Darya has been very helpful with answering my enquiries. I have bought a few linen dresses and wool coats from Gaala, and will continue to purchase more items.

Amazing store. I love buying from them. High quality and they care about their costumers.

This order arrived very quickly and the packaging was lovely, a very smooth experience, thank you!

shopping was fast. The dress is beautyfull - gorgeause cream colour linnen fabric. I was misleaded by the bust measurements and ordered size S instead of M, because I have very small chest, but S was way too tight. . .

Taille, couleur, matière parfaite

Ich bin sehr zufrieden mit der Website und dem Kundenservice von Gaala. Der Service ist immer sehr höflich und antwortet schnell. Manchmal kommt es zu einer Verzögerung der Lieferung, das finde ich aber nicht schlimm, weil ich darüber immer in Kenntnis gesetzt wurde und immer dafür eine Entschädigung erhalten habe. Außerdem entspricht das dem Konzept, etwas gegen Fast Fashion zu tun, deshalb finde ich diesen Umstand sogar eher angebracht. Das einzige, was ich etwas zu kritisieren habe, ist die Dauer der Rückgabe. Bei mir ist es zwei mal vorgekommen, dass ich fast anderthalb Monate darauf warten musste, dass ich mein Geld wieder gutgeschrieben bekommen habe. Der Kundenservice hat sich sehr bemüht, dennoch hat das etwas lange gedauert. Ansonsten bin ich aber wirklich begeistert von der Qualität und dem Design und dem Service und danke Ihnen vielmals für Ihre großartige Arbeit!

The trench is beautiful! The size is perfect! It took a while yo get to me but it was worth it! Thank you!

The customer service was excellent and very timely. I really appreciate the consideration taken into my inquiry and concern. The quality of the jackets I purchased are unsurpassed, they are extraordinary. I will definitely be purchasing from here again!

Impeccable high quality and very fast, efficient delivery. Thank you, Gaala!