Disappointing product and customer service

Trampoline itself is great, has held up to my two boys and many friends for 5+ years now. Only issue is the top of the netting plastic caps which do not do a great job holding the net.

Shipping is fast

Perfect sizing. Very durable mat

Received quick response to my email inquiry and the representative was very helpful.

Shipping was a nightmare. Then when product finally did arrive (later than advised after initial package not delivered) it was missing 18 springs. We were advised it’s best not to jump on it until we now receive the 18 missing springs. However the assembly person (who was excellent) we hired already assembled it - try telling our mostly nonspeaking autistic daughter who LOVES to jump that she can’t jump on this trampoline in her backyard , that we’ve been telling her about for weeks and was for her 10th birthday . I understand shipping is out of the company”s control but I’d recommend others considering an ACON to just pick something up locally. Not worth the hassle and no discount or refund or anything offered.

Package arrived damaged with NO protection for the mat inside, so once the box is punctured the mat is vulnerable. It was not a pleasant experience.

I was able to pick up my product from the distribution center. It was easy to find. The guy that helped me was very kind.

Acon is always responsive to emails and phone calls. We love our Acon 16' rectangular trampoline - it's growing with the kids - who are now teenagers!

I have tried several different brands of trampoline pads. None of them hold up for even one seasons. Several only hold up for 2 or 3 uses. Acon’s are durable, and safer for my kids.

Good job!

Great!

Delivered on time, and good instructions for assembly were provided.

Fast delivery, excellent product

If I could give this company zero stars I would. My family purchased a trampoline from ACON and as two disabled Veterans, purchased the installation. We paid over $500. 00 for installation, the company no call, no showed us roughly six times now. Our trampoline is still in pieces and not put together. We have reached out to ACON MULTIPLE times and cannot get through to anyone and have left messages with the chat on their website and no one calls us back. This companies customer service is awful and so is their installation team. Shame on this company for leaving two disabled veterans with a product that’s in pieces and not seeking immediate resolution.

Great customer service.

Came quickly

tes

I ordered off of an Instagram ad that showed free shipping. It was a mistake by Instagram but Acon honored it anyways. A+ customer support.

shipping was fast, coupon was great, trampoline is the best! Thank you for a pleasant experience!