Fast shipping. Good prices

Used web or order part came as promised worked with no issues

Fast shipping. No issues from start to finish. Great product easy transition

Horrible. Closed for 10 days and wouldn't cancel my order when I asked. Who closes a business for 10 days, and doesn't earn their customers?

The support services were outstanding. I believe the stove will be great. Installation will be finished tomorrow. I already like the look.

Product didn’t fit the pipe it’s supposed to.

EZ

Looks like good quality but their shipping is poor, they only used bubble wrap and put it on a pallet, it arrived bent to bits and badly scratched.

Product arrived on time. It was very easy to shop for the product on-line

Fairly-priced, arrived ahead of schedule, installed smoothly and fixed the problem.

Item was mislabeled and they only offered me a partial refund

So far it has been great. The technician was helpful and knowledgeable. I have placed my order. We will see how it goes from there. I hope it is timely.

The sales team were knowledgeable and easy to work with. They helped me find the products I needed very quickly and also did a follow up phone call. Thank you for having such great service!

customer service rep answered all my questions, delivery was prompt

There has been a great response to my questions and the service has been terrific. We've had a few bumps in the road because of shipping issues with the other suppliers, but Jon in shipping has been great and Nick in sales was very responsive.

Tom was very helpful in answering all of my questions!

Items did not shipped when they were supposed to and follow up shipping date were wrong as well.

Slick chat room. We knew what we wanted so ordering was simple. No muss no fuss. If it's an AI program it's a very seamless one.

Great replacement part and delivery

One of the logs is split (probably while shipping).