We ordered it. It was delivered and it works!!

Quick order / delivery thank you

Worked perfectly!

Had exactly the right part, although it seemed a bit expensive. Website was easy to use, and I was pleasantly surprised when the remote arrived before I had expected. Also, quite simple to pair the remote with the existing receiver.

Quick and easy peasy

The remote we received although claiming to be universal does not work with our receiver we have followed directions to the letter

There was a lot of helpful and specific information about returns, shipping costs, and exchanges. The flat rate shipping costs for any purchase below $99 would be great for some purchases, but not so much for me and my small item. I also was going to purchase a "T" connector to accommodate greater spread to the fire starter instead of just having a straight line fire starter pipe with holes; but there wasn't enough information to know how the "T" worked. More information in the description of the products would be helpful. i.e can you buy an 8" bar to add to the "T" to make all the three arms functional? What do you attach to the "T" fitting? Is one end on one pipe blocked, or are both pipes blocked on one end? Is the block removeable? Because of the lack of information, I just ended up buying the 17" bar to replace mine which had failed after 10 years. This wasn't really what I ideally wanted. Addendum - The 17" lighter pipe arrived on time and exactly as described.

The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arrived on time and worked exactly as described. I wish I would have called Fireplace Remote Controls at the beginning and saved myself some time.

TRYING TO TYPE IN MY CORRECT ADDRESS WAS A HUGE PAIN IN THE BUTT. THE SYSTEM KEPT AUTO FILLING THE WRONG INFO!!

Easy to order Received my order in two freaken days! Wow!

It was great

The remote does not pair with the receiver. I'll telephone you when I get the energy to deal with it.

Website was easy to understand.

Customer service was exceptional. Knowledgeable and very helpful. I would highly recommend.

Ordering was easy. Promptly arrived and worked flawlessly with a 20 year old gas fireplace.

Ordered on-line. Was easy to order.

Easy to order.

It was super easy to use your website and find exactly what I needed. Thank you very much.

What really impressed me with Fireplace Remote Controls, was the accurate description describing their product so that I could match it up perfectly with my needs. The device was reasonably priced and worked perfect. Thanks very much.

The product shipped quickly and arrived with good instructions. It works perfectly.