I purchased an expensive 686 ski jacket at Belleayre Mountain in NY. My son liked the colors and the saleswoman went on and on about how good the 686 quality and company was. Overall the jacket seemed to be good quality so we purchased it. The first day my son used it was at holiday mountain and the bottom of the zipper came apart. I returned to the store at belleayre mountain and the clerks remembered selling me the jacket earlier that week, I showed them the jacket. They have a no return or replacement policy and suggested I reach out to the manufacturer. I emailed pics to 686 and the response directed me to review the warranty guidelines which state zippers and tears are not covered. I am pretty disappointed that there was no offer to help correct this in anyway. Not a send it to us at your own expense and we will inspect it. No we are sorry for the inconvenience how can we work to resolve this. Just an email warranty link stating zippers and tears are not covered. I am a general contractor and in the event that any product I purchase falls short of its reasonably expected life or quality, the vendor makes good on it the same way I have to do the right thing in guaranteeing my work and finished product. The bottom 1/2” of the zipper that is damaged prevents the jacket from closing. Which makes the jacket worthless to a child on a ski hill. We all spend thousands of dollars on skiing and snowboarding each year. This doesn’t make me ever want to donate anymore money to this company. And certainly not purchase from this particular Belleayre Mountain store. The ski shop just before the mountain seemed much more helpful and likely to help people find a solution. I would recommend purchasing online as almost anything purchased online can be returned within a week and typically costs a lot less.

If you're looking at reviews, then let me ease your mind a bit. Go ahead and make that purchase. You will thank me later. 686 surpasses all other gear, their pants are top notch, their jackets are bombproof, their clothes are stylish. What more do you really need? Oh, and most importantly, the company stands behind their products.

I love the 686 gear - especially all the Everywhere pants and the Utility pants. Unfortunately, a seam came undone on one of them and I reached out to customer service. They not only replaced the pants with no trouble, but made the whole process so easy and pleasant. Big fan!

Fast shipping

So to sum it up. I didn’t get a product I ordered. I emailed them and asked why it wasn’t included. They emailed and said it was out of stock and that they would refund me for the product. I email back saying it was in stock when I ordered and still in stock. They say it’s out of stock again. I send them screenshots and url of it being in stock (over a week after my order). They basically say oh it looks like it is in stock but we cancelled the order so we can’t send it. place the order again and we will send it, we must have gotten some returns. The product isn’t on sale anymore and I was ordering it as a present. A whole lot of commotion for a 15 dollar shirt and to not admit your own fault of not including an item in my order. I shouldn’t need to bend over backwards just to get something I ordered that is clearly in stock

I shopped Black Friday and bought 2 pants and a blanket. I received an order confirmation in an email. I started getting concerned weeks later because it had not shipped. I contacted customer service who assured me it would be fullfilled that day. Nothing.... I emailed again and the lady said only one pair of pants would ship the rest was out of stock and would be refunded. If I wanted the other pants or blanket I would have to wait until it was back in stock and pay full price. Poor practice, Customer Service, etc. I never asked to be refunded or stated I would not wait. I wasnt given an option just told it would be refunded and I had no choice but purchase it when it was back in stock at full price. Unacceptable sales and practice......

Great service and fast delivery like always

Good service as always

Great service and experience like always!

Top

Great offer, fast shipping, 686 is the bee's knee's

I ordered these pants and realised immediately after that the size was wrong, because of the buggy mobile webstore. I contacted customer service immediately to change the size. They informed me that it's not possible change I had to cancel my order, so I did. But after few days they told me it was too late and order was shipped. So now the so called "no-hassle return" is that I need to ship it back at my own cost. Starting price for return is 35€ and I will also loss my initial order shipping cost so overall I will loss 45€ if I return these pants because of bad customer service.

bad

Quick shipping, no complaints

Will be shopping again

shipped when they said got here timely and what I ordered. pretty good service checking in and all

Spectacular

Everything was great

Quick shipping. No issues

Nice, no issues. Please ship APO!