Why can’t you answer queries regarding the order

As I expected the quality of the hand balm was excellent , but the Neom range in it's entirety is just first class ! Once you start using it , it is impossible to rate any other product X

Great company , highly recommend. Quality products and a great staff in charge.

Smooth buying experience, clear products descriptions and prices. Fast delivery and packaging in a good shape

I Love every NEOM product. I'm slowly building my collection. Definitely Indulgent buys, but worth EVERY € 🌟🌟🌟🌟🌟

Good quick service

Noon you need to come to Australia please.

Bought in Kildare Village great experience always

Shipping always excellent. Service great. There is always someone one can speak to if there are problems. Replacements without squabble. Thank you

Very poor experience, appalling customer service

Excellent

delivered took ages. shipment has several times been returned to supplier because of wrong labeling. I have ordered several but luckily they didn’t arrive apart from one because the one I finally received doesn’t work correctly. I managed to purchase a equivalent diffusor from Amazon at less than half the price and which works well. very disappointing experience.

It’s all fantastic stuff

Love them

One of the products in my parcel was damaged, Customer Service reacted really quickly and replaced delivery. Really happy with the service

Shipping was fast. Packaged well. No issues.

Very weak

Service was really good in shop. Staff are very good to advise.

Ordered weeks ago as a Christmas gift, well before the last ordering dates. Christmas has come and gone and my order has still not arrived. Tracking information doesn't work. Contacted customer care and got an automated response saying I would get a reply in 3-5 days, but I got no reply at 7 days and counting. Very disappointing service, still have no idea if I will receive the order I paid for and had to buy an alternative Christmas gift for my relative.

Awful, the work experience I have ever had