I ordered two wellbeing pods and never received them. I contacted Neom to see where they were and they stated that the order was never received which is unusual as I received a tracking number and shared this with them. I think I was communicating with a robot via email as when I mentioned that it could potentially be fraud and asked for somebody to contact me the response was that they would but they never did. After emailing back and forth for a considerable length of time and not hearing from anybody via phone as requested I contacted my bank who returned my money but confirmed it was Neom Organics a legitimate company and it wasn't fraud. I'm so disappointed as these were gifts for my family and I was looking forward to receiving them. However the most disappointing part of this process was the customer service.

I’d five no starts if I could. Half my order missing and the communication from neom has been awful (one of the response with 0 help. Never ordering again.

Some products others like Christmas candle not great

love it

Damaged Goods on arrival and still no response 3 weeks later after contacting customer support

Disappointed with your lack of communication

Great value, good delivery time

Excellent

10 days for delivery to Italy. the quality of the product is great

Always a pleasant experience.

Fabulous product have reccomended it to several friends

Staff pleasant & helpful

Wonderful scents . . . perfect for gifts and personal use

An exemplary sales pitch, friendly and helpful and I’m delighted with the recommendation . I loved it so much I came back for three more to offer as gifts.

Service in Neom shop in kildare village wss excellent

Xxxxx

Good experience

Absolutely fabulous 👌

The staff in the store at Kildare village ireland were so helpful and friendly and just generally great,

horrible - after one month my order was delivered so I cancelled. It was a gift for a friend and I was beyond disappointed. I will be sure to tell everyone I know how horrible your company has been to deal with.