No issues with delivery

Disappointed there wasn’t a top closure on the bag.

A lovely, highly professional cross-body bag — it looks elegant, seems sturdy, isn't difficult to care for, and provides enough space for all of the essentials, including a laptop on the smaller side (it oughtn't exceed 15 inches when in its protective sleeve, which will usually be necessary since the bag itself doesn't provide any protection or separation from other items), a couple of books or notebooks, and most smaller items (such as a pencil case, wallet, phone and keys). It could have been a touch more practically designed — if it had had just an inch or half-inch more in length, it would have comfortably fit many more laptops; if this closed, its small internal pocket would have provided more security (through the bag itself does close very securely, with double-buckle fastenings); and, if this came with a loop, its cross-body strap would have been able to stay perfectly in place at all times (though it does fall reasonably well even without, as long as it doesn't get bent out of shape in storage). At the same time, a couple of minor potential improvements aside, it is still very highly suited to professional use.

Beautiful music bag that's superb quality and arrived super quickly even with the personalisation.

Everything was perfect, delivery very fast.

Great product

I do love this bag however I would put forward a couple of ideas which I feel would make it better; my apologies if this is something that I could have chosen and didn't. 1. The buckle fasteners on the front - I presumed they would be like the ones on my husbands bag which are magnet fastening and not actual buckles which takes some time to open especially when I need to get into me bag quickly for something I hadn't anticipated needing. 2. The back straps - although this is a backpack it would be nice to have the option of using it simply as a 'handbag' using the top handle. Could the top of the backstraps possibly have a clip to unfasten them so the bag could be used with this variation? Please do not think these are criticisms they are purely observations. I absolutely do love the bag - it's my third purchase so far.

Love staff, very helpful. Nice bag

Bought The Kate and plaited strap to match. I was not disappointed quality and craftsmanship is excellent. I also need to give a huge shout out to the customer service team who were absolutely outstanding, very helpful and supportive. Thank you. 😁

I bought this as a gift, and it was very well received. The bag looks great, with a lovely soft, warm colour. Other reviews mentioned the finishing, and I agree that the edges of the leather are simply cut rather than sealed or stitched, but I think that’s just part of the design. The bag is a great size and feels very versatile- the style is smart enough for more formal occasions, but the boxy shape also makes it perfect for casual use. Overall, I’m very happy with the purchase.

Great service in store and variety of options. Good quality and design

Superb 5 star service

I love it

Lovely piece with good workmanship and color.

Good

Very pleased with this. My eldest granddaughter has been a great Miffy fan for years and this is perfect for one of her Christmas presents.

very cute

Extremely helpful.

I love my barrel handbag, but it is a beast to close . The 'straps' have an extra pieced of leather behind them whereupon lays the magnet. If the strap flips up (and it does), you cannot close the handbag and the central magnet becomes difficult to locate. The strap needs to be affixed upon the buckle strap to create ease of closure. And what is in my bag? A small set of keys, a minimalist wallet, one pen, one handkerchief, one lip balm, and a miniature size protein bar. My phone is in my pocket. This is not an issue of having too much in the handbag. I believe it is a design flaw, and an annoying one.

Great service in the shop. Listened to what I needed and made great suggestions