Great shipping

Fast shipping, no issues

Love it

I purchased an Omni Breeze Carrier from your Canadian website with a total invoice amount of CAD 203. 06 (order number: 3000287579 ). However, my Visa card was charged CAD 293. 68, which clearly indicates that my order was incorrectly processed and charged in USD instead of CAD, despite the purchase being made on the Canadian website. I contacted your customer service to report this issue. I did not receive a response until two days later, and even then, I was only told to wait while the issue was being investigated. After that, I received no follow-up or updates, and I had to proactively email your team again to ask for the status of my overcharge. Only then did I receive a response. This lack of communication and follow-up was both frustrating and time-consuming. Eventually, your team confirmed that the issue was caused by a system error on Ergobaby’s side, which resulted in my order being charged in USD instead of CAD. While a refund was initiated, your response did not clearly state the refund amount or the currency. Once again, I had to contact your team proactively to obtain this information. I was then informed that the refund would be USD 59. 29. After waiting 13 days, I finally received the refund, which amounted to CAD 79. 67. As a result, I have suffered a financial loss of approximately CAD 11, meaning I ultimately paid more than the original invoice amount for this product. This outcome is completely unreasonable. To be clear, this issue was caused entirely by Ergobaby’s system error, not by any action or choice on my part as a customer. I purchased from ergobaby. ca, where prices are clearly displayed in CAD, and I should not be penalized for currency conversion losses resulting from your internal mistake. What I find most disappointing is the lack of professionalism in how this case was handled: • No proactive communication or follow-up • No clear explanation of refund details • No compensation or goodwill gesture offered, despite the error be...

Good overall experience! Love the brand

Wesley and his parents are enjoying it.

Can’t rate something I have not received. Try again

Smooth ride but its clunky with one hand to setup and collapse

Parfait et la livraison était rapide!

Amazing product

I wish it was thicker, longer. I have been waiting 6 months for a warmer tog to be available with no answers from ergobaby themselves

Great carrier

The shipment arrived promptly and we were pleased with our gift. Thank You!

Great product!

Easy ordering and quick delivery

I love how smooth it feels to push, and the compact fold makes it perfect for travel and city life. The padded seat keeps my little one cozy, and the included extras like the rain cover and cup holder are a big plus. A great balance of comfort and practicality!

Shipping was good didn’t take long.

No car seat adapter for this stroller . Stuck with it

Great 👍

Shipped pretty fast, had it within the week!