The experience with EBC was flawless. Great company to work with.

You are more worried about selling to customers than follow through on product. I have gotten soooo many emails to buy in to company or to buy more products, even before I actually received my bike. That was a bit much. I should of been getting emails about bike progress more than I did (maybe twice). It was a lot of money and I'm a big believer in buying in USA, but I felt like a $ than a customer.

Product is well built. It's expensive. I now have an expensive bike that I may not ride. Just when we were thinking of investing in this company, they won't communicate with me to help resolve. Get it correct the first time because they don't seem to want to make you happy.

EBC is the best ebike company out there.

Wish customer service was as good as the bike is. I love my bike still no helmet months after my bike came and still 4+ months since we ordered and no replies from multiple emails. Very disappointing.

Shiping and service is great, and I would have given 5 stars, but the response time is a little slow. When I do business with a company I like to talk to a human when I call.

Well, built expensive

Great experience

Great E Bike glad I buy 2

Shipping was fast. No problems whatsoever.

EBC was simple to order from. Good communication.

I have nothing negative to say. So I won't say anything.

I received a bike in good condition and everything works and I’m happy

Very responsive and excellent product.

Excellent

I wish the initial warranty was longer than 90 days. I had the bike headlight quit working not long after that 90 days and I had to buy a new one instead of having it replaced at no cost.

Great bikes. Communication isn't the fastest, but they do get back to you, and answer questions.

I love my EBC Model R.

Good job

You guys did a great job on building my custom bike.