5 star. Always got someone on the phone to answer questions and sending to the U. S. was easy to do on my end as you took care of the details. Thanks

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Service and helpful advice were excellent. Follow up phone call was an unexpected bonus.

I had the pleasure to go personally to the DJI store DrDrone and purchase the Mini 5 Pro combo package, I was very impressed by both the store and the staff!!

Delivery was fast and customer service responded promptly to my questions.

Wonderful company! Great customer service.

Perfect see my full review

Super service.

I am being asked for a review before my order has arrived, due to the Canada post shutdown. Awesome service so far otherwise

Outstanding Service, But Beware of US Tariffs! I recently purchased a drone from Dr. Drone, and I can't say enough good things about their customer service. From start to finish, the communication was absolutely outstanding. They were responsive, helpful, and kept me informed every step of the way. It's clear they prioritize their customers. The only downside to my experience had nothing to do with the company itself, but rather the painfully high US tariff fees I had to pay to get the drone across the border. While Dr. Drone has no control over these government-imposed fees, they did an excellent job of managing the process. They made paying the duties as seamless and straightforward as possible, which I truly appreciate. So, while I'm frustrated with the extra cost due to US tariffs, I can't fault Dr. Drone. They provided an A+ experience, and I would still highly recommend them to anyone, especially fellow US buyers. Just be prepared for those unfortunate import fees!

Pe

Very quick and pleasant service, it's always a pleasure to do business with Drdrone. Also the hand written Thank You note in every delivered parcel. Makes me feel part of their family!

Being a resident of the USA and with the tension between DJI and the USA, I was skeptical of ever receiving a drone in Q4 2025 after paying. I called their customer service team and they were very informative and polite. They said that purchasing the Tariff & Fees add on would allow them to handle all the work to guarantee a hassle-free delivery. I put my trust in them and they delivered. Thank you Dr. Drone!

it was good.

Excellent customer service from Jesse even before I purchased. One day delivery to the USA with the prepaid duty option. Win-win. And I love my new DJI Mini 5 Pro.

Great experience! Very responsive, and excellent service

Excellent

Still haven’t received my new drone due to strike so I cannot comment. They shipped it out fast but I wish they would have used a different carrier…

Fast and efficient

Yeah!