Outstanding Service, But Beware of US Tariffs! I recently purchased a drone from Dr. Drone, and I can't say enough good things about their customer service. From start to finish, the communication was absolutely outstanding. They were responsive, helpful, and kept me informed every step of the way. It's clear they prioritize their customers. The only downside to my experience had nothing to do with the company itself, but rather the painfully high US tariff fees I had to pay to get the drone across the border. While Dr. Drone has no control over these government-imposed fees, they did an excellent job of managing the process. They made paying the duties as seamless and straightforward as possible, which I truly appreciate. So, while I'm frustrated with the extra cost due to US tariffs, I can't fault Dr. Drone. They provided an A+ experience, and I would still highly recommend them to anyone, especially fellow US buyers. Just be prepared for those unfortunate import fees!

Pe

Very quick and pleasant service, it's always a pleasure to do business with Drdrone. Also the hand written Thank You note in every delivered parcel. Makes me feel part of their family!

Being a resident of the USA and with the tension between DJI and the USA, I was skeptical of ever receiving a drone in Q4 2025 after paying. I called their customer service team and they were very informative and polite. They said that purchasing the Tariff & Fees add on would allow them to handle all the work to guarantee a hassle-free delivery. I put my trust in them and they delivered. Thank you Dr. Drone!

it was good.

Excellent customer service from Jesse even before I purchased. One day delivery to the USA with the prepaid duty option. Win-win. And I love my new DJI Mini 5 Pro.

Great experience! Very responsive, and excellent service

Excellent

Still haven’t received my new drone due to strike so I cannot comment. They shipped it out fast but I wish they would have used a different carrier…

Fast and efficient

Yeah!

Excellent service great pricing fast shipping highly recommended. Thank you very much for getting my eye in the sky. P

You guys are top notch.

Not the 1st purchase from DrDrone. BECAUSE IT IS THE PLACE TO SHOP. Always a great experience. Totally recommend buying from OUR Canadian friend. And the delivery to Ontario is always faster than expected. Love you guys ❤️ 🇨🇦

Shipping was quick and the staff was helpful when I needed help with a self-inflicted brain fade about applying the DJI Refresh certificate within 48 hours.

EXCELLENT CE DRONE

Awesome service in all respects

Great service.

Great service as always. Ordered my drone on Thursday and got it the next day

This wasn't my first time buying stuff from Dr. Drone, and it won't be my last!