definitely better using the website on a computer , used my phone pages jumped when i remembered i had not added the discount code for the sale, this processed the sale . i had to order another bangle with the discount. when i emailed received a reply back from the shop they discounted the difference not seeing i needed a full refund, as both bangles had been shipped . i took the unwanted bangle back to the shop in Buchanan street in princess Square where i was advised this would be returned and the refund issued when received. a few day later the refund showed on my card. most impressed with the help and speedy resolve of the matter.

Excellent service, delivery very prompt

I bought the earrings in store and the store assistant was very friendly and helpful.

I am very happy with my purchase from Dower and Hall.

As anticipated

Excellent first time purchase Kept up to date from ordering to delivery Thank you

Very impressed with the service and help… received my items in perfect condition!

Item came quickly in a really useful pouch.

Item was delivered timeously and a lovely pouch was included

Excellent customer service , very pleased with gift for a friend

Dower & Hall have been exceptional to work with

excellent service

Great company. I'm a long term repeat customer. Love the quality and craftsmanship for the price point. Customer service is fantastic and they do accommodate requests to mzke changes (minor ones) at no extra cost, for example changing the length of a pearl necklace or bracelet or accommodating a specific pearl necklace. Always quick and responsive to these types of requests and that's why I choose them over other jewellery brands. Oh and the quality of their silver is so much nicer than a lot of other brands at similar prices.

Always good

Staff as usual are so very helpful and put themselves out to get you exactly what you are looking for. Great advice and will show you different selections that still go with what you have already. Friendly, helpful and alwayscheery

Great service in the Glasgow store as always , thank you

Great, as always!

First class service

Brilliant as always

Great service and Verity always very helpful