Couldn’t be happier with my purchase. Double Wood came through!

**Subject:** URGENT ESCALATION: Unacceptable Delay, Misleading Shipping Practices, and Mishandled Order DW19535 **To the Management and Customer Service Escalations Team at Double Wood Supplements,** I am writing to formally escalate a deeply frustrating and highly unprofessional experience regarding my recent purchase of Tongkat Ali and Fadogia Agrestis (Order #DW19535), placed on May 8th. To date, I have still not received my package due to a cascade of service failures, misleading practices, and sheer negligence on your part. **1. Bait-and-Switch Shipping Methods** During checkout, your website explicitly indicated that my order would be shipped via UPS—a reliable, premium service. Instead, you downgraded my shipment to a low-cost, low-tier provider (GlobalPost - Tracking: GPSIDO0000874727US), who then handed it off to the local postal service (Egypt Post). This is deceptive. **2. Severe Delays and Missing Contact Information** Because of your choice to use a subpar shipping route, my package is currently facing an abnormal and entirely unacceptable delay of over 18 days. To make matters worse, I was informed by Egypt Post that **you failed to include my phone number on the shipping label**. Omitting basic, critical contact information on an international shipment is amateurish and is directly responsible for further stalling the delivery. **3. Total Lack of Transparency Regarding Customs** You completely failed to communicate any estimates or warnings regarding customs duties and VAT. Truly professional companies, such as Amazon, provide honest, upfront estimates for customs fees at checkout, and even refund the difference if the actual cost is lower. Your lack of transparency leaves the customer bearing the brunt of hidden costs and logistical nightmares. Between the misleading shipping promises, the 18-day delay, the missing phone number on the manifest, and the hidden customs fees, this has been an absolutely disastrous customer experience. Your operation com...

Great service. Fast postage. Keep up the good work. Thank you.

I've been getting my supplements on and off from Double Wood predating their improved website. They used to be the cheapest best supplements provider online. They are in the United States, so their products become more expensive when you pay duties when you receive them in Canada. Unfortunately, they exclude Canadian consumers from their sales events.

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excellent company even when dealing with problems, prompt delivery thankyou

Will order again

Fast shipping.

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Shipping service poor did not deliver till February ordered.

Light-years ahead of every wannabe liposomal glutathione supplement.

I've never received it, I notified to costumer service and they just stopped answering my emails. My last email it was. . . . I just bought today the liposomal glutathione in a new order DW19248 again, this email is for the another order DW18620 with the same product, I haven't received about that Since April 8, the reason it was the addressee wrong. the delivery it was returned to the sender since April 9, I hope that you can help me. I've never received the order DW18620, I can't give my opinion about something I've never tested, actually I don't receive the money returned or the product

Your products are great. Delivery time is too long; And when you send me emails with sales or free delivery they often don’t apply to the country I live in (Australia).

Goood

Smooth delivery and quick. No problems whatsoever. Would recommend ordering from Doublewood.

they say they are 100mg capsules . . . . but they are less than half the size of the 100mg capsules from another company, why is that, what if i get them tested, what would the answer be?

Amazing

Excellent, my leg cramps have disappeared.

I will never give less than five stars for this company. I had an issue with a lost package and the customer service team resent it free of charge! This is really a testament to the integrity and respect for consumers. It was the first time this ever occurred but I was really pleased with the response. Many thanks.

1First time try. Delivery was long. Pricing way to high.