Happy with the product, just not thrilled with how long it took to get to Canada

Love your Products ,but just wish I could also get the sales,discounts etc, living in Australia,

good quality and price

Satisfied

Very quick shipping and communication.

Great

Excellent service Thank you

Muy mal seguimiento al delivery. El producto aún no llega y me piden evaluar el resultado

I only purchase from companies I know to sell genuine products and this is one of them. Fast delivery, good quality products, verified, what more can you ask for? Highly recommended.

I Love Double Wood Products. Clean No fillers.

Great product and price.

Great product

Essential supplements help Alzheimer‘s Disease, based science and quality and reliability arrived you mail 😊👍👍

I order out of Germany and the taxes and/or duty is not very clear for me as presented by Double Wood USA yet the product and service are good. Sometimes “sales" do not function for me and ordering is restricted most likely because of ordering outside of the USA.

Still waiting for my order

The shipping was fine. Just didn’t notice any difference.

Couldn’t be happier with my purchase. Double Wood came through!

**Subject:** URGENT ESCALATION: Unacceptable Delay, Misleading Shipping Practices, and Mishandled Order DW19535 **To the Management and Customer Service Escalations Team at Double Wood Supplements,** I am writing to formally escalate a deeply frustrating and highly unprofessional experience regarding my recent purchase of Tongkat Ali and Fadogia Agrestis (Order #DW19535), placed on May 8th. To date, I have still not received my package due to a cascade of service failures, misleading practices, and sheer negligence on your part. **1. Bait-and-Switch Shipping Methods** During checkout, your website explicitly indicated that my order would be shipped via UPS—a reliable, premium service. Instead, you downgraded my shipment to a low-cost, low-tier provider (GlobalPost - Tracking: GPSIDO0000874727US), who then handed it off to the local postal service (Egypt Post). This is deceptive. **2. Severe Delays and Missing Contact Information** Because of your choice to use a subpar shipping route, my package is currently facing an abnormal and entirely unacceptable delay of over 18 days. To make matters worse, I was informed by Egypt Post that **you failed to include my phone number on the shipping label**. Omitting basic, critical contact information on an international shipment is amateurish and is directly responsible for further stalling the delivery. **3. Total Lack of Transparency Regarding Customs** You completely failed to communicate any estimates or warnings regarding customs duties and VAT. Truly professional companies, such as Amazon, provide honest, upfront estimates for customs fees at checkout, and even refund the difference if the actual cost is lower. Your lack of transparency leaves the customer bearing the brunt of hidden costs and logistical nightmares. Between the misleading shipping promises, the 18-day delay, the missing phone number on the manifest, and the hidden customs fees, this has been an absolutely disastrous customer experience. Your operation com...

Great service. Fast postage. Keep up the good work. Thank you.

I've been getting my supplements on and off from Double Wood predating their improved website. They used to be the cheapest best supplements provider online. They are in the United States, so their products become more expensive when you pay duties when you receive them in Canada. Unfortunately, they exclude Canadian consumers from their sales events.