Worst customer experience. Rug I received was faulty, and after months of back and forth (where I was required to supply first photos, then videos, then asked to move the rug to another room and video again) I gave up. Would never shop here again.

Gorgeous rug but the colour looks completely different to the photo in the website.

Shipping service was prompt and efficient. Perfect experience.

Shipping was fine - took a week . Best to see a colour in the room where you plan to use it .

Excellent service, very reasonable. sonable and great quality

Love my new rug! Perfect size and great to touch

Very fast and responsive

Unfortunately the colours were a little more dull than expected for this rug, so we returned it. However, it’s been over 3 weeks and I haven’t had an update on the refund. They replied confirming they received the return but won’t answer any further emails enquiring about the refund. Won’t be shopping at Double again.

The rug is perfect for the space, obviously high quality, and delivered really quickly. Five stars.

Great customer service and quick delivery. The rug swatches were very helpful.

Great product and customer service. Third purchase from double.

We absolutely love our new rug! With little kids, I wanted something that was washable because they have already destroyed rugs I purchased 2 years ago. A little bit difficult to get the base and top attached but once you got it, it was easy. Can’t wait to get my next one :)

Excellent quality, quick shipping, friendly courier service. The only rug I want to buy

Looks stunning, easy to clean (vacuum/spot cleaning - we haven’t had to wash it yet) As other reviews suggest, you’ll need two people to lay it flat if you’re buying a large rug, but it’s easy enough to get a nice flat rug if you don’t try and do it by yourself.

Great customer service, quick to reply. Return service is super easy (exchanged for another one which suited the space better). Would recommend!

Love my rug. The tones are soft and muted. Greige / earthy greyish brown. Not as dark as it looks online. Matches with most colours. The only issue is the shedding, but this is expected with a wool rug. Was advised this should settle after 3 months.

The rug came quickly, was well package and easy to assemble. Really happy with our purchase

Good experience and fast delivery

Had issues with the rugs and Double team did not disappoint. They do have one of the best customer recovery. Rugs are beautiful and they are statement pieces in my house.

Absolutely love the rugs we purchased and the service was great. The only hiccup we had was with customs, so this is more a buyer beware post for anyone ordering from New Zealand. It would be helpful if Double had some customs info or warning on their site for NZ customers. I had checked for this, and thought we would be OK, yet I'm guessing we were just over the threshold or something. We ended up paying double due to the package staying an extra day in customs (no idea why). So that was not ideal. BUT, the product and efficiency from Double was fantastic. Rugs are also easy to set up - highly recommend!