Received battery with broken housing

I have not received this item yet

Came quickly and put together. I was afraid it’d have to be put together but it was completely put together! It’s well worth every penny I spent! Culver Mobility sent it in a timely manner and their products are well made!

DO NOT ORDER FROM THIS COMPANY! Save yourself the trouble and order elsewhere. I ordered a wheelchair and received it 2 days after ordering. The chair came not working. It has been over 2 weeks of fighting with this company to try and get either a refund or a working chair and it seems no closer to a solution than 2 weeks ago. We keep getting told we will get a return label sent to us then that it was emailed it has been 3 days of this and still don’t have a return label. I’m told a chair will be sent “next week” when I was told that over 2 weeks ago about a battery and still nothing. Meanwhile my loved one is left without a wheelchair and we are out almost $1800. Seriously save your time and avoid this company!

I would like to know what to do for a repair on this before things get worse with the joystick

Great chair, but it’s heavier than I expected. Older people will have trouble lifting it in and out of their vehicle.

Poor Customer Service. Sent wrong Item a $20 Atm bar. I ordered a $331. Wolf Battery. When I called customer service, they said you already received the battery. No I received the wrong order. As of today no answers, no battery. Just out $331. Dollars. Think twice when dealing with Culver due to poor structure o their Customer Service.

Helped me choosing the correct one.

The incorrect product was shipped im waiting for the correct replacement

Chair arms were backwards and no one replied to my inquiry.

I still haven’t received my order

Way over priced

very good chair ,easy to set up

Received wrong item

Love itv

F

This is the worst company I have ever seen! No one to talk to in the office that could answer why they did not mail my purchase. Then they write asking me to review how I like the wheelchair that I called 4 times to ask why they were not shipping it. This is crazy! Give me back my money so I can buy a chair from someone who wants to sell me one.

They sent me the wrong color chair pads and now will not respond and blocked my email seeking to correct the error. So don’t expect any customer service.

Received wrong product on 4/7/25 and customer service has still not sent me the label to return it 2. 5 weeks later.

Good points-Chair is great for temporary use doctor store ect easy transport in car as it folds and is lightweight. Bad points- Not a good chair for everyday use. Breaks down not hold the chair, arms are very flimsy and do not hold weight to help stand up ( I am 110 lbs) the joystick is very testy, it spins very easily with a little tap so tends to crash into things. I have ALS and while this chair has enabled me to stay active I think there are things they could adjust to make this a better chair.