Wrong color!

Item arrived broken

We don’t have the battery. It was delivered to a mailbox in Santa Ana California and we live in Windsor Ontario Canada. Not great service

Wrong part sent, and it's been used

The charger I received is not the correct charger, it doesn't even look like the one online. Before I even purchased the charger, I contacted Culver to verify that this was a single-pin charger and they confirmed but could not provide a picture to confirm. I emailed them about receiving the incorrect as soon as I got the charger in the mail and we still haven't resolved the issue. The Couger scooter requires a single-pin charger. The one I received was a three-pin charger.

I was charged with credit, but never received it. It’s been over a month!

WHEEL CHAIR STILL NOT DELIVERED. AS OF 7/15/26 EDWIN YOUNG ESWYOUNG@AOL.COM

We haven't received it yet. I will update this when we get it.

We ordered the Wolf Foldable Black power wheel chair and received the brown one. We also ordered a spare battery which was never received and components were missing from the accessory kit. Despite several communications with Culver and assurances this would be corrected after a month it seemed meaningful communication was terminated. Further reporting to the BBB was ignored. Very disappointed that what we paid for was not delivered. Also reported an annoying high pitch whine from the chair when it is engaged forward or back was responded to that all Culver chairs emit this sound, no other brand does this.

Shipping ?? Did not arrive yet this is July 9/26

Very disappointed at this time waiting for you all to correct the problem

I have a return control didint fit

Incorrect part, Even after sending photos and conversing with them. Wrong connectors, wiring different, doesn't fit without changing connections.

Awful. I still haven’t received my scooter. It was shipped to Canada instead of to me. I’m getting excuses of let us investigate this instead of them shipping another scooter. I needed this for an event this weekend. How can it take over 4 days to investigate? Just send a new one while you search for the mistake that sent my scooter to a completely different country.

Been 2 weeks, not shipped, keep putting me off, now I said to cancel and was told “they’ll put me on the cancel list”. What is a cancel list? I am so disappointed as I thought Culver was a fine upstanding brand. Please just cancel the order and refund my credit card

Great service, excellent communication.

Very unhappy stil haven't received my order it's been 3 weeks so far. Company not very helpful did not even look into it. Very discouraged.

No complaints here the ordering, shipping and tracking were excellent.

They never sent the battery. I can’t get in contact with customer service. They won’t let me give zero stars

I ordered a chair lift and received it but it had the wrong charger I spoke to Yanki Cam , who was very helpful but could do nothing. This person told me to order another charger, which I did Order number is 3230. It was ordered in March but tracking says label created, awaiting shipment. What good is a lift without a charger? Why did they send the wrong one? I need the lift so I need NEED the charger. It’s paid for so please send the correct charger. Otherwise, service has been satisfactory.