You sent a 10ah battery instead of a 11ah battery. It came in a Large box from California to Tennessee with no protection and no packing material. . . none at all. For 350. 00 you could have 1. Sent the correct Battery and 2. Packed it to withstand a 2000 mile trip across country. Absolutely unacceptable.

Received wrong joystick and haven't got a hold of anyone at Culver left message Didn't receive wheelchair armrest cover

tire was flat filled it up and it is flat again

There are 2 problems: 1. You did not include the plug portion of the charger. 2. You sent the wrong charger. It was supposed to be able to connect directly to the battery, not the joystick controller.

Excellent. Very sharp. thank you.

I am having trouble controlling the speed.

Wonderful sales experience Prompt Delivery

You sent me the wrong part and now have STOPPED CORRESPONDING WITH ME. EXTREMELY UNPROFESSIONAL!!!

I never received it. 203 536-0831 jennifer L'Herbette

Super fast delivery, well packed and so easy

It wasn't possible to do no stars

Everything came very quickly but I have to return since the battery was wrong and the cup holder doesn't fit my chair.

I just think you're a bad company

It’s not the right charger and don’t work and looks nothing like the picture on the site

Item received does not match the picture. The two sides received are different types and do not connect together in any way.

Better responding to the customer would be a great improvement.

still rating 5 even thought I received a Blue chair not Black as I ordered

Sent model # and photos of existing battery as requested and was sent this replacement; neither the mounting nor connector fit. Multiple attempts to get a correct battery have resulted in complete inaction, running out my time to contest the credit card charge. You stole $245 from me.

On the one hand, the chair we ordered has been awesome for my dad and his independence. However, on April 18th 2025, I reached out with the following request for assistance, The left arm started getting loose and has now essentially disconnected. It appears to be the connector on the side. I asked for guidance on how to repair or other suggestions. Obviously, without the arm, it is dangerous to use. Ecem Husmenoglu told me over and over and over that his team was working on it. That is, until he stopped responding at all. It is now August 27, 2025 and this person representing Culver Mobility never responded or regarded me enough to offer options. That seems to be the new standard in customer service. If you don’t want to deal with it, ignore the consumer. In conclusion, if you buy a chair from this company, you better hope nothing ever goes wrong with it.

Can be more helpful if answering in timely manner