I purchased the Culver Artemis All Terrain Electric Wheelchair (Black) from Amazon Prime. Order placed: February 16, 2026 Order #: 111-4241147-4209828 Overall, I am very satisfied with this wheelchair. The wheel size is excellent and works very well on different types of terrain. It provides good balance and stability, even on slightly uneven surfaces. The overall build quality feels strong, durable, and suitable for heavy-duty use. The wheelchair is foldable, which makes it easy to store and transport. The controls are simple and user-friendly, making it easy to operate even for seniors. The joystick response is smooth, and maneuvering in small spaces is quite convenient. Locking & Safety: The braking and locking system works well and gives a secure feeling when the chair is parked. It would be helpful if the company clearly explains all locking features in the manual for better understanding. Suggestions for Improvement: Tyre Pressure Information: The company should clearly mention the recommended tyre pressure (PSI) in the manual. Maintaining proper tyre pressure is very important for safety, comfort, and long-term performance. Stronger Seat and Back Base: The chair currently comes with a soft cushion, which is comfortable. However, there is no hard base under the seat and back. It would be better to provide a strong, hard base structure so users can add their own soft cushion on top for better support and durability. Detailed User Manual: A more detailed manual explaining maintenance, battery care, tyre pressure, and locking system would be very helpful for users. Ease of Use Enhancements: While it is generally easy to use, adding clearer labels or quick-start instructions could make it even more convenient for first-time users. Overall, this is a good-quality electric wheelchair with excellent wheel size, solid construction, easy folding, and smooth operation. With a few improvements, it could become even better. Regards, Krishna

Zero customer service. Zero. You don’t answer calls and emails. You are quick to take my money but fail to give service and products.

Wrong part was sent. The website does not have a clear description of the part. I ordered from the website picture. The item sent was different from the website picture.

Once again I have not received the item yet.

We received the incorrect joystick. The one we received is not the same one we ordered, nor is it the same one shown in the photos. We have made several attempts to call and speak with someone. No one answers the phone.

The battery that was received did not match the description or the photo of the product that was ordered. It does not work with the wheelchair that was advertised as compatable.

You sent a 10ah battery instead of a 11ah battery. It came in a Large box from California to Tennessee with no protection and no packing material. . . none at all. For 350. 00 you could have 1. Sent the correct Battery and 2. Packed it to withstand a 2000 mile trip across country. Absolutely unacceptable.

Received wrong joystick and haven't got a hold of anyone at Culver left message Didn't receive wheelchair armrest cover

tire was flat filled it up and it is flat again

There are 2 problems: 1. You did not include the plug portion of the charger. 2. You sent the wrong charger. It was supposed to be able to connect directly to the battery, not the joystick controller.

Excellent. Very sharp. thank you.

I am having trouble controlling the speed.

Wonderful sales experience Prompt Delivery

You sent me the wrong part and now have STOPPED CORRESPONDING WITH ME. EXTREMELY UNPROFESSIONAL!!!

I never received it. 203 536-0831 jennifer L'Herbette

Super fast delivery, well packed and so easy

It wasn't possible to do no stars

Everything came very quickly but I have to return since the battery was wrong and the cup holder doesn't fit my chair.

I just think you're a bad company

It’s not the right charger and don’t work and looks nothing like the picture on the site