Poor Customer Service Experience
Last month (February 2026), I ordered compression stockings but accidentally selected the wrong strength, 30–40mmHg instead of 20–30mmHg. I realized the mistake on a Sunday, so I had to wait until the next day to call customer service. When I spoke with Addie, she was helpful and processed a replacement for the correct strength, but the order was sent in the wrong color. Because I was returning to work after surgery and needed the stockings urgently, I asked if the replacement order could be expedited. I was assured that it would be. However, when I received the tracking information, it showed it would still take about five days to arrive, which was the standard shipping time. I called back and asked to speak with a manager. I waited on hold for over 20 minutes, and after the representative stayed on the line with me that entire time, I was told that no manager was available. After expressing that I intended to file a complaint and ending the call, two members of the escalation team called me back within minutes and left messages. It was very frustrating, especially after being told only one manager was available and that he was already assisting another customer. I was so upset that I just dint call back. Overall, the experience was disappointing. When you are spending close to $80 for compression stockings that I could have bought somewhere else at half the price (next time, I will), you expect a higher level of assistance and urgency.
