Great service as always

I didn't receive My order as I'm very upset about I don't know what's happened to it as I've tried neighbors etc. I have never had an issue with clip hair. I wouldn't mind if you sent it the same set out to another address that I know it definitely won't get lost instead of a refund. Please help me resolve this thank you

Really bad customer service

Great service always! I love clipbair hair is 10/10