Terrible customer service. Poor sizing. For a pretty pricy product terrible sizing and customer support

Charlie is a 85 pound rough Collie. Snow routinely packed in his paws during cold winter hikes. We’ve tried boots but they would come off very easily, so we tried Canada Pooch suspenders and although Charlie is not a big fan of putting them on, he walks and runs like a champ with them on. They work great and I would have given them a 5, but on occasion a leg may come out if going through heavy brush. Keeps his paws dry and warm. We’re very happy with this product.

Was excited to buy these. My border collie likes deep snow so thought these ideal. They fit great and kept his paws warm and snow free. THE THIRD DAY I HAD THEM the cinch broke in one of the legs. Wasn't even in deep snow. Lost the ball that holds the cord together. Can't figure out how to fix it. At $80 its no cheap purchase. I give this a 2 because up until that point we loved them but breaking after 3 days is unacceptable. Store won't take them back as they're used. Poor customer service thus far. I really needed these to work.

We just moved this year to Whitehorse, YT, and this December we had apparently atypically cold temperatures down to -45C for a solid 5 weeks. Our Lab/Pyrenees is a very robust pupper, but at these temperatures, her feet got cold quickly. We had Mutt-luks, which are made very well, but she lost one first time out. So now we have 7 -haha. But we saw and bought a set of these suspender booties. Best. Durn. Decision. Ever! They are very well made, excellent detailing, and ergonomically designed. Can’t say puppy LOVES ‘em, but she tolerates us putting them on, and then runs freely in them when we go out. They move very well with her, no hinderance at all. And they cinch up at the top of the leg for deep snow. Extremely pleased, great value! Highly recommended! And CANADIAN made!!

I have a 9 year old Border Collie named Murphy and he’s going on his first ski trip next month! We live in Florida so I wanted to start training him on walks a few weeks prior to the trip and we received the suspender boots yesterday! For reference he’s about 145 pounds and he’s never worn any type of shoes. After careful analysis of the size chart I decided on the size 4 regular leg length boots and they fit perfect! He was a little awkward for about five minutes, but in no time he as sprinting normally up and down our drive way and across our yard! Couldn’t be more pleased with the product! Easy to put on and take off and the Velcro wraps and leg cinches are thoughtfully placed and secure fit comfortably and practically. Great job, Canada Pooch!

1st time on today 1. 15. 2025 took a little time, but so much easier than walking her out in the cold snow , no cleanup! She actually likes them and got used to walking in them quickly. She's about 75 lbs. we used size 5

Trying to do a return, Canada Pooch not cooperating, will not reply to emails, just left a phone message, terrible company to deal with

I am so impressed by Canada Pooch! After measuring my pooch, I ordered the suspender boots and winter coat. Unfortunately, when they arrived, each item didn't quite fit and I was concerned about the hassle of exchanging them. No problem at ALL! (THANK YOU!) Now that we are in slushy weather, I appreciated the boots and coat even more. My pooch just got groomed today and I was so pleased she didn't have any winter slush or salt on her at all! Highly recommend!

Great idea but the material is poor. This is now my second pair of suspender boots in 2. 5 years. They have developed holes in the foot area where my dogs dew claw sits and this is so uncomfortable for her when she’s running and the claw pokes through the material and pulls on the claw. If they had the material used on the whole foot area like they use on the rubber soles, I feel it would be a much better design. But for almost $90 a pair you’d think they’d last a lot longer than one year.

While I love the suspender boots, returns are not great with this company. I shipped back pur boots for an exchange. Printed the label voa canada post as they sent. Dropped them off and the tracking said delivered yet they kept emailing me saying they never got it and today canceled my return. So now I’m out the money and the boots even though I can see they have been delivered. Honestly very disappointed and I won’t shop with them again

These gloves have really bad quality. I wore them today and the touch screen layer was already peeling off.

I love the suspender boots. I just wish they were adjustable for the back part. Every time. my baby uses them. it leave marks from being too tight. I got a bigger size but these are too big now.

I bought two snow suits, one with harness (black) and one without harness (red). I had to do an exchange for one of the suits and the support staff was extremely helpful. He advised me on sizing. The shipping was quick. I live/work in an isolated community in Northern Saskatchewan, close to NWT where temperature can often fall below -40 C. My dog is a medium size American Cocker Spaniel who lived all his life in Toronto GTA until I moved here for work. He is 10 years old and with age, the cold is becoming more and more challenging. This year, I invested in proper winter wear for him. I bought outfits for him from different brands including outfits from China with no brands. They all don’t fit. Only Canada Pooch fits him reasonably well. I am very happy with the coats. I prefer the red. It’s more striking and adds colour to the dreadful dark cold. Thank you Canada Pooch. Will buy again.

I used the size calculator on their website which told me a size 4 which I ordered at 10:30 pm. The next morning I was on the site and they had a golden which we have in a size 5. I quickly realized that the size 4 would be too small. I called to try and change the order, no one answers the phone, it goes straight to voicemail. I emailed, I called again, I emailed again. Needless to say the order shipped and surprise the size 4 is too small. I have called again and left yet another message and emailed again. I am still waiting to hear from this company. Incredibly disappointed in the lack of customer service from this company. I am left wondering if I will ever hear from them and I am stuck with a product I can't use!

I ordered 2 sets of the suspender boots on a Monday, products arrived Tuesday. I ordered the wrong size for one pair and was sent a QR code for return which I returned the same day. The new size arrived Thursday and are a perfect fit. Outstanding customer service and quality product. I highly recommend this company and their products. Thank you!

I have a Newfoundland dog, it's next to impossible to get the snow out of her fur on her legs, and paws, I bought this, it's literally the best product I have bought, works perfect, it's easy to get on. I highly recommend it. I had 3 friends go and order one after they saw my girl. Worth the money as well.

Have ordered a few times and each time get the same BS about “due to higher volumes of orders” etc etc! So it’s takes roughly a WEEK just for them to ship a product out! So they obviously do not care about their customers or are simply extremely under qualified and or staffed to fill orders! So they lie and deceive them by making bs statements on their site! For if you check the faqs page it states clear as day “1 - 2 business days to ship”! And if you want to return something, first you have to send photos of said product for review. Than once excepted they give you roughly a week to ship out and notify you every 12hrs via email reminding you of your return timeline! So they will take their time when with your orders but harass you on returns! Not a very customer friendly way of doing business!

I purchased a pair of the suspender boots about a month ago, my problem is the front boots will turn sideways when my dog is walking, this causes the seam at the bottom to rub against my dogs paws and makes it uncomfortable to walk in, the last time I took the boot off there was blood on one paw. So I do not recommend them for small dogs, they may work on bigger dogs, but I don't know.

I purchased this all in one snowsuit because she gets so many snow balls all over her legs when we go out for walks. It takes me for ever to get them out. Half the time I'm not successful at removing them because they start to melt then she is wet from where the snowballs were. Last year I purchased the suspender boots. They helped a great deal. So this year I added the snowsuit. She is now ready for the snow and a lot less work for me.

I had accidentally put in the incorrect billing address and my order was cancelled so I reached out to the online chat provided and was helped immediately! I also placed my order during cyber Monday so it was at a significant discount so I was concerned I would lose that luxury but no! Sabrina settled it all for me and I still got my product at a discounted rate and it only took approximately 15-20 minutes of communication. I'm very excited for the arrival of the product itself, although my dog might be a little annoyed at first since he's not a fan of boots!