Absolutely exceptional customer service! I had payment issues and received help so quickly and efficiently that I was shocked! I really appreciate all the kindness and help! I'm having trouble capturing how stunning my diamond is in a photo! Janet was sooooo helpful and reflected a serious company asset and Jane was so friendly and diligent as well! Exceptional staff helping customers receive exceptional diamonds!

"Leaving a review, even a positive one, takes effort and is something I do only when I feel it’s truly deserved. Thank you Grant for your help over the phone. She's receiving non-stop compliments when we go out and she's wearing the ring!

IN LOVE with my engagement ring. Is perfect, simple and beautiful. It sparks from every angle and I can’t stop showing it off. It truly is beautiful. Didn’t believe it at first but I 100% recommend. Brilliance has so many options and the prices are incredible. Is a YES from us.

Not the kind of guy to leave a review. I had to for this. Absolutely stunned with the service, prices, and entire process. Did not believe it was real until ring arrived. Couldn’t be any better. Special thanks to Santiago, Mary, Jane, and Anne. I was updated every step of the way and they even shipped it early around my busy schedule. I thought it was too good to be true but not at all. Will buy again.

From the bottom of my heart, thank you so much Brilliance team. My ring is just WOW! Sparkles every angle. I love it!!!The wait was worth it! I can't wait to show this to my friends and family! You guys are amazing! Merry Christmas!❤️

Loved that I was able to choose a specific stone and setting. Was able to get a 2. 44 carat diamond in a platinum setting for a fraction of what it would have cost at a retail jeweler. I spoke with a few different people from the Brilliance team through the process from pre-order to following up on the order to make sure it would arrive in time and all were very courteous and professional. Plus I took advantage of a Black Friday sale and got a free pair to diamond stud earrings to give as an extra gift. Very pleased with my decision to buy from Brilliance.

I can’t express how great Brilliance company is. If people only knew that they could get better ring and or diamonds here than anywhere else. The in person jewelry just charge you so much and they push you to buy only things that they have on their store. I had the opportunity to choose my diamond, and ring and I am very happy for my choice to buy at Brilliance. They do a great job on updating you, and for any changes or any problems they are so kind on resolving the problem and make sure that you like the ring. Great costumer service, and fantastic people working on the diamonds. I will recommend everyone Brilliance. Just be kind and patient because they do their best and they do a good job.

I had to place another review. Dozens of people who have seen the ring have given so many positive and outstanding compliments. The quality of Brilliance products is exceptional, and the pricing is even better. I will always recommend this company to others.

After numerous online searches, I finally found your Brilliance. My fiancé loves her ring. This company gives you the ability to create the custom ring of your dreams. Will recommend Brilliance to anyone!

This was my first time buying jewelry online without actually seeing the item and my husband was skeptical to say the least. But oh my gosh what an experience it was! The level of customer service is unparalleled in my opinion. From regular updates they send throughout the process to the moment they ship the item, you really feel special! The solitaire looked even more gorgeous in person! I can't stop looking at it! Mary was so good at keeping me in the loop. I honestly cannot say enough good things about the company! I have been recommending Brilliance to every one around me! I'll definitely be a happy returning customer! Thank you to everyone! You guys are truly amazing!

Cool asl

Bought a 3. 92 emerald cut on a band with diamonds and saphires. The ring was better than I thought. The stone is gorgeous. !!!

What an amazing experience and the ring is absolutely amazing and she loves it and gets complimented on it weekly if not daily. Thank you guys.

You can trust this Company. They will do right by you. Jonathan is a good man.

Mi prometido me compro el anillo de compromiso más bonito del mundo 3,73 kilates. . nunca tuve una mala contestación por parte del equipo de brillance. al revés hice un cambio de piedra y no me pusieron impedimentos . . solo puedo decir si estás pensando en un anillo de diamantes no te lo pienses. . ellos son maravillosos y cien por cien real

This company is amazing. The most beautiful custom designed setting and the most amazing stones were designed, built and shipped in record time. I am totally blown away with the quality and amazing service.

Recently purchased a Engagement Ring with the help from your representative Scott. He answered every question & guided me through the process to got me a Fantastic discount with a Better diamond than I was looking to. purchase. He also made sure my order would arrive before Christmas. Scott is a Valuable Representative for the Brillance Company and brings Excellent Customer Service to the table. I Highly Recommend working with him for your memorable experience and purchase. Look forward to receiving my order and to Thank Scott again for his help and recommendations!!

I placed an order for an expensive pair of earrings and did not receive any details regarding email confirming order. Luckily I I wrote down the order number and so I could follow up. After multiple phone calls I am told that it will arrive before Christmas (5 weeks after ordering). I have no confidence that this is the case and doubt that this is a real company. We shall see but I’m not impressed.

Excellent customer service! Needed my order shipped before Christmas time, and Santiago helped me out! Made sure the delivery was set before I originally said I needed it, and also got me a better deal than when I initially purchased it!! Fantastic deal and customer service!!

Santiago was great to work with! Very thorough, kind and informative! He was quick to provide the information I needed, would definitely work with him again.