I ordered a stone for a custom ring I was designing for my 15th anniversary of proposing to my wife and found out that it may be 2-3 weeks before I would see it. This was not going to work so I started the process of retuning and panicking. The person that I was talking to on the phone about this wanted to check to see if there was a way he could get it to me by the upcoming Friday (4 days away). I had paid for the overnight shipping when I ordered so that helped too. He called me back later that day and had a stone in stock that was the same in cut, clarity, and color but just a little bigger. So, for no extra charge I received a slightly larger stone on Friday morning as promised. I was able to get it to my jeweler and my wife's ring turned out stunning and on time. Thank you very much for the help and the beautiful stone! I will recommend you in the future as I am done with rings as far as I know. . . . . !

Are they really real diamond, and diamonds detector will beep said diamonds?

So, I finally received the engagement ring for my girlfriend and I must say I AM IMPRESSED, I did have doubts at first but I will admit. She loves it and you guys have proved me wrong. Thanks

You get what you pay for and I mean that in the most positive way ever. The diamond is even more breathtaking in person and the certification is exactly what you see in the picture. My queen loves it!

I’m soo in love with my ring. Thank you for making my dream ring affordable.

Your rings are BEAUTIFUL!!!! Once day I will be able to buy one. Love your page.

Beautiful diamond and setting. I love it. Exactly what I wanted

What a fantastic process, order was rush shipped, customer service was excellent and we love our new engagement ring.

I am astounded by the beauty of the stone I purchased, and so pleased with the customer service I received in honoring the price match guarantee. This is an excellent company!

I am so impressed on the top notch service I received today when ordering my 4. 01 CT G VS1 Oval lab diamond. This gentleman accepted my two phone calls. He was kind, experienced and took his time answering all of my questions. In a world of uncertainty when it comes to ordering items online/websites with only emails chat boxes and no telephone number to call and no contact info and no real person to talk to this was a breath of fresh air!! I can’t wait to see it.

I had always wanted an emerald cut set horizontally in a plain gold band. So that is whatI got for my 70th birthday. It is lovely in it's simplicity. The process of ordering was top notch. The lab grown stone was so affordable that I an now getting myself a oval cut ring to celebrate being able to walk after falling out of the hay mow in January. I know it will be worth the wait.

The people at Brilliance are top notch. I have never been a fan of the diamond/jewelry business. The appraised “retail replacement value” is a total scam to get buyers to think they got a good deal when, in fact, they would be lucky to get 20% of the appraised value in a sale. Brilliance does not play that game. I believe they provide honest value for the purchase price. Can I flip the ring for a profit? Of course not. But they never imply that one could. All that said, the 25% to 30% off is meaningless – because anything that is ALWAYS on sale is really NEVER on sale. I love the quality of the product. As does my fiancé. And I REALLY appreciate the straight-forward approach to value. Highly recommended.

What more can I say other than spectacular from start to finish. I bought my wife her dream ring for our 27th wedding anniversary, and although she loved it, it wasn't exactly her style. From the moment we discussed an exchange to an upgrade of the diamond, the process was so smooth and fast. Brilliance was very understanding to my wife's wants and needs. They made this so easy that a child could've done it. Yes, it take a bit for my wife to receive her ring, but you don't rush perfection. That's exactly the way the ring turned out, completely perfect. She's been wearing it every day and gets so many compliments. Pictures don't do any justice to what it looks like in person. We will be forever grateful to Brilliance and their team, and for her next piece of jewelry, we will come back for more. Thanks to everyone at Brilliance! You made my wife's dreams come true.

As a passionate jewelry lover, I must say that the customer service here is outstanding—responses are swift and incredibly helpful. The transaction process is seamless, making for a fantastic buying experience, and returning items is hassle-free, unlike other online jewelry retailers I've encountered. Additionally, their prices are unmatched compared to any other online jewelry store I’ve come across. I plan to shop here again in the future. This is what an online jewelry store should truly be like! 5 stars ⭐️⭐️⭐️⭐️⭐️

I bought the ring for my husband and he bought this design for me with a 3ct lab diamond in platinum, we were amazed to see how beautiful is this ring, thanks to the good customer service, we received it on time!!! Thank you 🙏

I just ordered my ring on the 9th of January 2025, yesterday and I’m so excited! I can’t wait to get it. Scott, customer service was sooo very helpful and such great prices I was shocked! Been looking for a ring with a cathedral setting I, and one I could afford since November at least of 2024 to go with my 5 stone anniversary band. So I’m hoping the one I got will work I believe it will. Can’t wait and thank you a lot Brilliance, so far I’m very pleased with everything and updating me on what is going on with my ring. Looking so forward to seeing it in person!! Thanks again!

Excellent service!! Shipped fast! Very impressed with my lab diamond

So happy with my purchase it’s so stunning 🥹 I always got updates on my ring and when I reached out they were quick to answer any questions or doubts I had

If you are searching for an ethically sourced quality piece that will fill those you love with joy, look no further. Brillance staff are diligent, kind and caring at each stage of the process. I will always encourage others to trust the Brilliance team! Thank you all!

Haven’t received the ring yet but ordering was easy and price was fantastic. I called yesterday to see if I could put a rush on it as we have something special planned for the weekend of the 20th. Customer service said they would try. Keeping my fingers crossed to have it by the 16th or 17th! Over all I am very satisfied.