Exchange process was super easy

I purchased these boots in Black Lux. They look awesome on the website, black but worn and faded. The boots I received were extremely faded to the point they were brown. They were not even a little black. Also, the soles at the tip of both shoes were cut unevenly and looked almost broken. I have a pair of Protege's I bought in 2012 and the leather on those is far superior. The boots I received recently felt cheap and looked tacky. On top of all of this, Bed Stu is charging me $5 to return them.

very fast shipping, nicely packaged, and overall an easy transaction.

Customer service was great!

Very quick customer service that helped me out and sent a new strap. Thank you!

Ordering was simple and shipping was quick enough and efficient.

Needed to size up from 6. 5 to 7. Return/exchange was quick and painless.

Love my Reina's! I ordered them between Christmas and New Year's and they arrived so much sooner than I expected and sooner than they quoted.

Quick shipping and communication.

Excellent delivery time. My all time favorite purchase!

They’re comfy and stylish

I love all of my purchase and shipping is always very timely.

had prompt service and very quick response and resolution to my product concerns.

Best shoes I have ever owned. For the first time in my life I get my shoes shined at the airport.

Delivery was fast and efficient

Amazing craftsmanship, design and fit. Love love love

Always love buying through your company. No complaints.

On time delivery and product of good quality.

Love, Love, love these boots!

These are absolutely an amazing pair of boots! The color combo makes them so unique and my new favorite shoes. I would recommend ordering a size up. I usually wear a size 6. 5 and found the size 7 a better fit with heavier socks.