Finally an affordable, high quality alternative to the traditional BBQ brush. Sturdy wood handle with replaceable scrub pads that are durable and they work better than a wire brush. I wholeheartedly recommend this without reservation.

Customer service is great! Had an issue, but they quickly resolved it!

The chain mail scrubbers are the best most durable scrubbers! You'll only ever have to keep buying these because you'll want to treat all your friends and family to this lifetime quality scrubber. We've bought at least 10! The fine mesh one is the best all-around

I reached out to customer service and their replies were prompt and caring.

I’m impressed after a few uses. The pad doesn’t disintegrate after a few cleanings like some other products.

Good product, easy to use.

I am using bbq aid on my Wilmington Grill. The grill has a v shaped metal pan that heats up to grill food. Unlike the Weber, the pan is continuous with no opening to the burner flame. Because it doesn’t get any direct fire the charcoal take at least 15 minutes to catch fire and puts off little or no smoke. Not going to blame your product. Just doesn’t work well with my grill. I would appreciate any suggestions as to how I might better utilize this product. Thanks

Everything was very smooth still a little concerned with this product. It is supposed to be bristle free and I don’t see that the case everything was warranted have a brand new brush. We’ll see how it works.

Wrong it was shipped. Emailed customer service and sent over a couple pictures of wrong item. Within the week I got the correct item. Thank you.

My experience was great, I received my product quickly and their customer service was excellent. I would not hesitate to order from them again!

Slow response. Has not been resolved yet. Sent wrong product and nothing has been done yet. Waiting for reply.

Thought I had a issue with my order, so I reached out and had a quick response. I would not hesitate about reordering from them again. Thanks again!

Easy to use. Does a very good job

Had a delivery problem and customer step up and solved the issue. The brush is fantastic and cleans the grates perfectly. .

Works great

Excellent Customer Service!

Used the bbq aid on my grill and it works great! Took everything off with ease. I feel good knowing that we are safe from getting wires in our food.

Good

I bought the double-sided chainmail sponge, and it’s fantastic. I have a Darto carbon steel pan, which I LOVE, but I’ve been struggling to get it properly seasoned. I’ve tried several approaches to cleaning the pan after cooking, but I was always either too light (leading to lots of carbon buildup) or too heavy (scrubbing back the seasoning). I cooked up some hamburgers tonight and was able to get a very nice sear/crust, and cleanup was a breeze! The large links absolutely obliterated the leftover stuck on bits and the small links gave me an incredibly smooth surface for me to get another layer of seasoning. I am way more confident that I’m on the right track, and I would highly recommend this product to anyone. And a big shoutout to Kat on the customer service team who was super helpful!

Using cast iron for camping, I wanted something that was tough and easy to use/clean. I found the Chainmail scrubbers a perfect fit for camping and ended up getting one for use at home on stainless steel cookware. The first Chainmail dishcloth/scrubber I ordered was 7x5 inches, and as soon as i took it out of the package i noticed one of the chain links missing. BBQ-AID had a card in the package for "100% lifetime Guarantee against manufacture defects" so I sent them an email and photo. I quickly received an email back and Kat (fantastic representative) helped me get all the info i needed for the warranty claim and quickly got another scrubber on the way. With a warranty claim that easy, I'll be sticking with BBQ-AID for future products. The new chainmail scrubber/dishcloth is in perfect condition and I use it for the stainless steel pots/pans at home. The rolled edges of the chainmail don't seem to scratch up the pots compared to other stainless steel scrub pads, and the chainmail doesn't fall apart or wear thin when I'm using it. This chainmail dishcloth will last me the rest of my life.