Wrong it was shipped. Emailed customer service and sent over a couple pictures of wrong item. Within the week I got the correct item. Thank you.

I ordered the brushless grill cleaner and replacement set. The replacement set they sent was wrong. I got ahold of customer service and they had me send a picture of the item I received. Within the week they sent me the correct item.

My experience was great, I received my product quickly and their customer service was excellent. I would not hesitate to order from them again!

Thought I had a issue with my order, so I reached out and had a quick response. I would not hesitate about reordering from them again. Thanks again!

Easy to use. Does a very good job

Had a delivery problem and customer step up and solved the issue. The brush is fantastic and cleans the grates perfectly. .

Works great

Excellent Customer Service!

Used the bbq aid on my grill and it works great! Took everything off with ease. I feel good knowing that we are safe from getting wires in our food.

Good

I bought the double-sided chainmail sponge, and it’s fantastic. I have a Darto carbon steel pan, which I LOVE, but I’ve been struggling to get it properly seasoned. I’ve tried several approaches to cleaning the pan after cooking, but I was always either too light (leading to lots of carbon buildup) or too heavy (scrubbing back the seasoning). I cooked up some hamburgers tonight and was able to get a very nice sear/crust, and cleanup was a breeze! The large links absolutely obliterated the leftover stuck on bits and the small links gave me an incredibly smooth surface for me to get another layer of seasoning. I am way more confident that I’m on the right track, and I would highly recommend this product to anyone. And a big shoutout to Kat on the customer service team who was super helpful!

Using cast iron for camping, I wanted something that was tough and easy to use/clean. I found the Chainmail scrubbers a perfect fit for camping and ended up getting one for use at home on stainless steel cookware. The first Chainmail dishcloth/scrubber I ordered was 7x5 inches, and as soon as i took it out of the package i noticed one of the chain links missing. BBQ-AID had a card in the package for "100% lifetime Guarantee against manufacture defects" so I sent them an email and photo. I quickly received an email back and Kat (fantastic representative) helped me get all the info i needed for the warranty claim and quickly got another scrubber on the way. With a warranty claim that easy, I'll be sticking with BBQ-AID for future products. The new chainmail scrubber/dishcloth is in perfect condition and I use it for the stainless steel pots/pans at home. The rolled edges of the chainmail don't seem to scratch up the pots compared to other stainless steel scrub pads, and the chainmail doesn't fall apart or wear thin when I'm using it. This chainmail dishcloth will last me the rest of my life.

Fast shipping. Nice product that does what it promises. HIGHLY RECOMMENDED!

Where have you been all my life? My 100 year old cast iron pans love this! And so will you. Just needs a light touch!

Does the trick on my carbon steel pans. There are two sides, one coarse and one fine. This is easy to clean after use as well. It is also well built and should last a long time.

Fantastic scrubber - good value for the price - I use it on cast iron and carbon steel and stainless steel cookware. Easy to clean in the dishwasher and very sturdy have used other similar scrubbers that fall apart easily.

This tool is game changing for maintaining my cast iron pans. Wish I found it years ago!

Worth the price as long as it lasts. Easy to clean. Cleans stainless, glass, ceramic, and iron as advertised. The fact that it has silicone in it makes it easier to hold and allows for larger and smaller rings. Overall I'm impressed. Does not come apart like Brillo pads, which must be better for the environment and less wasteful.

I cook, which means I clean. This is the best product for cleaning dried on food detritus. I can get baked-on grease off of pans, even older pans. Most food wipes off with chainmail, and it does not scratch the finish! Nothing in my kitchen scares me any more.

Thrilled to finally have a stud and reliable grille bridge that doesn't leak bristles. A few years ago, I noticed that my big toe was inflamed and red. After a few gentle squeezes, out popped a bristle. No telling how long it had been there, but nonetheless, it had embedded in my toe. Kudos to you for making such a good, quality grill brush.