25 days in the EU to receive an order that should take two to three days? Two days spent on the FEDX logistics hub in Lisbon , stressing, asking , arguing and a lot of headaches. People responding me that they dont even knew where the parcel was, the delay on your emails, no tracking number till i asked for it, muddy and nasty Ai responses. My mind just go by that thinking of “i hope i will have no problem with this item “ because if this happens with an order i imagine if i need a feral support from this company.

Delivery to Canada is expensive. Some better logistics could help that. I took more time for the order to be processed than other premium brands.

I purchased a kicker cycling desk on the wahoo website just to explain that I have bought many items from wahoo in the past and I have an account with them I bought the kicker as well as many other items I was promised that the desk will arrive on the 3/12/25 so I waited for the transport company TNT to let me,e know they were coming I did not receive any notification but I was at home they came sometime during the day they rang the doorbell but didn’t give me a minute to answer by the time I did they were gone and left a note to get on their website and arrange for a later delivery which I did for the next day it was confirmed but no one came a few days later I rang and was told that it was coming nothing came there was no communication from them I then contacted wahoo who assured me that the delivery is coming I then asked for a refund at which stage I was told they they weren’t responsible for the transport company then after a few emails later they said that they are chasing this with TNT and if they don’t have any success they will refund me the money after a few days passed I lost patience and contacted American Express and asked for a refund which they approved but still no contact from wahoo I’m very disappointed with the service and support

Super👍

Replacement cleats work well and are a lot easier to unclip than the standard cleats. Happy with my purchase.

great product and shipping

Got a bargain on a later model of the Wahoo KICKR Core with the Zwift Cog and Click. Delivered quickly and well packaged.

just what I needed.

Hi Guys I have sent numerous emails complaining that I wanted to return all my goods and repurchase during Black Friday and not had even one response from anyone - no I am going to return all goods next week when I’m back from Egypt and purchase from another competitor as it has left me with a sour taste that you cannot handle simple complaints

No it was not good experience. very poor shopping experience, especially when it comes to logistics and current information

The product ordered arrived in a timely fashion, and the functionality of the product (trainer with Zwift Cog) is as anticipated or maybe even slightly better.

Experience was fine. No problems & delivery was speedy.

Two bikes don’t work. No customer service to have a telephone call with. Delivery company caused £20k worth of damage to my property. Still ongoing and no solution for these issues - even though I’ve been fair and make it an easy fix for wahoo by giving options.

Good communication ahead of delivery. Delivery in time. Everything well packed.

Once you gain you delivered me the wrong item…

Kickr v6 marketed as a premium product arrived faulty. Extremely slow customer support. Slow collection and slower delivery service. Highly regret moving from Elite and Tacx to Wahoo. It seems the company is focusing on growth, merger and acquisition rather than quality and customer support.

Great

Great product.

I placed an order for a KICKR Thru Axle Kit on October 6, but have yet to receive the kit 3 weeks later despite paying $25 for courier shipment. Further, I have not been able to track where the kit is on Fed Ex's tracking site since October 13, and I am unable to reach a Fed Ex customer representative for assistance. At this time, I do not know if or when I will receive my order.

A great product once installed on and I worked out how to get the best from it.