Site reviews
Amazing customer service. After I
Amazing customer service. After I placed my order, I was contacted by Andrea, letting me know that they had a pair of the same sandals, which had been returned by another customer. She offered them to me in place of a new pair, and threw in a $25 credit. I've never seen another company go out of their way like this.
Amazing customer service. After I
Amazing customer service. After I placed my order, I was contacted by Andrea, letting me know that they had a pair of the same sandals, which had been returned by another customer. She offered them to me in place of a new pair, and threw in a $25 credit. I've never seen another company go out of their way like this.
Excellent customer service, delivery was
Excellent customer service, delivery was on time I will definitely use again
Excellent customer service, delivery was
Excellent customer service, delivery was on time I will definitely use again
Perfect!
Perfect!
Perfect!
Perfect!
Took longer than expected before
Took longer than expected before they started to make my boots. But other than that. I will certainly order from them again.
Took longer than expected before
Took longer than expected before they started to make my boots. But other than that. I will certainly order from them again.
Continued delays with my order!
I have placed an order for sandals on 5/2/23. It is 7/23/23 and I have gotten multiple email updates regarding continued delays. Now I no longer even get any updates. I don’t have the sandals. It’s u clear to me what I can do at this point. Extremely disappointed!
Continued delays with my order!
I have placed an order for sandals on 5/2/23. It is 7/23/23 and I have gotten multiple email updates regarding continued delays. Now I no longer even get any updates. I don’t have the sandals. It’s u clear to me what I can do at this point. Extremely disappointed!
Frustrating experience receiving damaged shoes
Frustrating experience receiving damaged shoes and lagging response from customer service.
Frustrating experience receiving damaged shoes
Frustrating experience receiving damaged shoes and lagging response from customer service.
Shipping the item took much
Shipping the item took much longer than expected (almost 2 months). The wide is not as wide as expected but because of the very long lead-time, I kept it anyway. I used the online measurement tool, and sized up 2 sizes in width, but still tight. Otherwise I like the shoes.
Shipping the item took much
Shipping the item took much longer than expected (almost 2 months). The wide is not as wide as expected but because of the very long lead-time, I kept it anyway. I used the online measurement tool, and sized up 2 sizes in width, but still tight. Otherwise I like the shoes.
The shoes fit perfectly
No trouble with ordering or shipping. What more could you ask for?
The shoes fit perfectly
No trouble with ordering or shipping. What more could you ask for?
Not very comfortable no soft
Not very comfortable no soft padding inside and the leather is very stiff. Service is fantastic thank
Not very comfortable no soft
Not very comfortable no soft padding inside and the leather is very stiff. Service is fantastic thank
Positive experience
Quality control issues, but customer service is helpful in resolving them. Great shoes, very comfortable.
Positive experience
Quality control issues, but customer service is helpful in resolving them. Great shoes, very comfortable.
you have earned my business
you have earned my business for sure
you have earned my business
you have earned my business for sure
Shipping and everything is great
Shipping and everything is great
Shipping and everything is great
Shipping and everything is great
Shopping with Adelante is always
Shopping with Adelante is always a great experience, whether buying custom made shoes or warehouse stock during a sale.
Shopping with Adelante is always
Shopping with Adelante is always a great experience, whether buying custom made shoes or warehouse stock during a sale.
Great shoes, fair price, very
Great shoes, fair price, very well made!
Great shoes, fair price, very
Great shoes, fair price, very well made!
Dealing with Emma was amazing.
Dealing with Emma was amazing. Thanks to her!
Dealing with Emma was amazing.
Dealing with Emma was amazing. Thanks to her!
Great looking shoes Very comfortable
Great looking shoes Very comfortable
Great looking shoes Very comfortable
Great looking shoes Very comfortable
No issues what so ever.
No issues what so ever.
No issues what so ever.
No issues what so ever.
Was delayed due to some
Was delayed due to some unexpected factors, but the company had great communication through the process.
Was delayed due to some
Was delayed due to some unexpected factors, but the company had great communication through the process.
Great customer service and magnificent shoes
I bought my shoes at the Union Square Fair in NY. When I received them it was winter and I did not wear them for a couple of months. When I did, they did not fit. I tried adding pads and no luck. Adelante was incredibly accommodating. They exchanged my shoes for a new size. They figured out what adjustment I needed and I received a new pair that fits perfectly. I could not be happier. Beautifully crafted shoes that I can now proudly wear.
Great customer service and magnificent shoes
I bought my shoes at the Union Square Fair in NY. When I received them it was winter and I did not wear them for a couple of months. When I did, they did not fit. I tried adding pads and no luck. Adelante was incredibly accommodating. They exchanged my shoes for a new size. They figured out what adjustment I needed and I received a new pair that fits perfectly. I could not be happier. Beautifully crafted shoes that I can now proudly wear.
Easy ordering, smooth arrival across
Easy ordering, smooth arrival across the border to canada. Thanks!
Easy ordering, smooth arrival across
Easy ordering, smooth arrival across the border to canada. Thanks!
