very good communication with the trampoline park

First time we were excited to get the hoop up, a 10yr hold boy jumped grabbed the rim to put the ball in but did not hang on it and it is now always downward slanting. In addition to this new one, we have a used one on the other side of the trampoline and same story from our friends. So while the backboard is sturdy, the hoop is not.

Recently bought a trampoline acon 16 hd from them and it is such a great experience. The shipping and transaction was really easy and straight foward. The trampoline is great and the bounce is unlike ive ever seen. I also accidentally bought a wrong pair of extra replacement springs and that all resolved easy and without issues. Overall wuld really recommended.

Great Support

Support after two years was denied. Then you send me repeated requests for reviews. Well, I'll fill them out then. :)

Great replacement net

Poorly made. Really disappointed for such a high price

Disappointing product and customer service

Trampoline itself is great, has held up to my two boys and many friends for 5+ years now. Only issue is the top of the netting plastic caps which do not do a great job holding the net.

Shipping is fast

Perfect sizing. Very durable mat

Received quick response to my email inquiry and the representative was very helpful.

Shipping was a nightmare. Then when product finally did arrive (later than advised after initial package not delivered) it was missing 18 springs. We were advised it’s best not to jump on it until we now receive the 18 missing springs. However the assembly person (who was excellent) we hired already assembled it - try telling our mostly nonspeaking autistic daughter who LOVES to jump that she can’t jump on this trampoline in her backyard , that we’ve been telling her about for weeks and was for her 10th birthday . I understand shipping is out of the company”s control but I’d recommend others considering an ACON to just pick something up locally. Not worth the hassle and no discount or refund or anything offered.

Package arrived damaged with NO protection for the mat inside, so once the box is punctured the mat is vulnerable. It was not a pleasant experience.

I was able to pick up my product from the distribution center. It was easy to find. The guy that helped me was very kind.

Acon is always responsive to emails and phone calls. We love our Acon 16' rectangular trampoline - it's growing with the kids - who are now teenagers!

I have tried several different brands of trampoline pads. None of them hold up for even one seasons. Several only hold up for 2 or 3 uses. Acon’s are durable, and safer for my kids.

Good job!

Great!

Delivered on time, and good instructions for assembly were provided.