Paid for expedited shipping but it got delayed by FedEx. Bridget with 686 responded to my inquiry within 10 minutes with a solution. Great customer service and response time.

I purchased an expensive 686 ski jacket at Belleayre Mountain in NY. My son liked the colors and the saleswoman went on and on about how good the 686 quality and company was. Overall the jacket seemed to be good quality so we purchased it. The first day my son used it was at holiday mountain and the bottom of the zipper came apart. I returned to the store at belleayre mountain and the clerks remembered selling me the jacket earlier that week, I showed them the jacket. They have a no return or replacement policy and suggested I reach out to the manufacturer. I emailed pics to 686 and the response directed me to review the warranty guidelines which state zippers and tears are not covered. I am pretty disappointed that there was no offer to help correct this in anyway. Not a send it to us at your own expense and we will inspect it. No we are sorry for the inconvenience how can we work to resolve this. Just an email warranty link stating zippers and tears are not covered. I am a general contractor and in the event that any product I purchase falls short of its reasonably expected life or quality, the vendor makes good on it the same way I have to do the right thing in guaranteeing my work and finished product. The bottom 1/2” of the zipper that is damaged prevents the jacket from closing. Which makes the jacket worthless to a child on a ski hill. We all spend thousands of dollars on skiing and snowboarding each year. This doesn’t make me ever want to donate anymore money to this company. And certainly not purchase from this particular Belleayre Mountain store. The ski shop just before the mountain seemed much more helpful and likely to help people find a solution. I would recommend purchasing online as almost anything purchased online can be returned within a week and typically costs a lot less.

If you're looking at reviews, then let me ease your mind a bit. Go ahead and make that purchase. You will thank me later. 686 surpasses all other gear, their pants are top notch, their jackets are bombproof, their clothes are stylish. What more do you really need? Oh, and most importantly, the company stands behind their products.

I love the 686 gear - especially all the Everywhere pants and the Utility pants. Unfortunately, a seam came undone on one of them and I reached out to customer service. They not only replaced the pants with no trouble, but made the whole process so easy and pleasant. Big fan!

I understand the value and importance of honest reviews online! Thanks for the reminder to leave feedback.

Fast shipping. Good tracking. Great customer service.

The online process was fast and easy. Shipping came ahead of schedule. A++

Shipping was on time

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Easy return system when my size didn't fit

Reasonable price, fast shipping and great exchange/return policy. Would take 686 over other companies any day.

Customer service was super helpful and quick with helping me with my pro account so I could purchase some goods.

Fast shipping. Great product.

Service was great, website worked well, delivery was within suggested timelines.

Was a fact

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Fast shipping, decent price , excellent materials

Quickly shipped, exactly as ordered! Looks to be quality product!

AMAZING

Cheers