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sports & outdoors
sports & outdoors
sports & outdoors
Joe G.🇺🇸
Jacket zipper failed after 2 hours on first day
I purchased an expensive 686 ski jacket at Belleayre Mountain in NY. My son liked the colors and the saleswoman went on and on about how good the 686 quality and company was. Overall the jacket seemed to be good quality so we purchased it. The first day my son used it was at holiday mountain and the bottom of the zipper came apart. I returned to the store at belleayre mountain and the clerks remembered selling me the jacket earlier that week, I showed them the jacket. They have a no return or replacement policy and suggested I reach out to the manufacturer. I emailed pics to 686 and the response directed me to review the warranty guidelines which state zippers and tears are not covered. I am pretty disappointed that there was no offer to help correct this in anyway. Not a send it to us at your own expense and we will inspect it. No we are sorry for the inconvenience how can we work to resolve this. Just an email warranty link stating zippers and tears are not covered. I am a general contractor and in the event that any product I purchase falls short of its reasonably expected life or quality, the vendor makes good on it the same way I have to do the right thing in guaranteeing my work and finished product. The bottom 1/2” of the zipper that is damaged prevents the jacket from closing. Which makes the jacket worthless to a child on a ski hill. We all spend thousands of dollars on skiing and snowboarding each year. This doesn’t make me ever want to donate anymore money to this company. And certainly not purchase from this particular Belleayre Mountain store. The ski shop just before the mountain seemed much more helpful and likely to help people find a solution. I would recommend purchasing online as almost anything purchased online can be returned within a week and typically costs a lot less.
