Felt ghosted by my rep who contacted me via email but when I called I got my issues sorted out asap . Very happy with glasses

I couldn't ask for better. Thank you.

Amazing eyewear. Nothing compares to chroma pop. Lifetime warranty is unmatched with amazing customer service

Lenses fit is not the best. Return policy is not great. Shipping is slow. Will consider other brands going forward.

Ok

Assistance from a Person was key to the execution of finding the right frame, the right lens, and ordering the Rx lens

I had a warranty issue that was handled incredibly. I received the best service from a company that I've ever had.

Smith is grreat, real quality products, I've been using their products for years and am very satisfied 👌👌

Customer service is the best in the industry. Cannot thank the crews enough for all the help.

Great glasses , excellent customer service!

I’ve bought several glasses from Smith over the years. The last pair I received was bent, out of focus and seemed to be deformed. All my other glasses were perfect. Last pair I bought was terrible. Happy I was able to return them.

Love the customer service and fast response with this company! High quality and super durable!

Works great!

Feel free to email me to discuss futher. Definitely love Smith but don’t want to write a negative public review. Best, Steve

Lifetime warranty is unusual and a welcome practice. Although my application to utilize this warranty was acknowledged within 3 days, it took over 6 weeks to go through the multiple layers of approvals and receive a new pair of glasses. While I am appreciative of the ability to take advantage of this program, the time to implement seemed excessive.

Fast service when working with the smith cs team

Shipping was quick and arrived as expected

Fast shipping!

Everything was great thank you

I've been a longtime Smith customer, and one of the biggest reasons I keep coming back—besides the quality of their gear—is their exceptional customer service. Every time I've needed help, whether it's a warranty question, a product concern, or general info, their team has been quick to respond, super helpful, and always professional. They’ve consistently stood behind their products and made things right without hassle. It's rare these days to find a company that combines great products with a customer support team that actually cares. Shipping has always been fast, communication is clear, and I always walk away feeling like a valued customer. Smith really sets the bar. I wouldn't hesitate to recommend them—not just for the gear, but for the peace of mind that comes with it.