Site reviews
Great experience just took a phone call
Felt ghosted by my rep who contacted me via email but when I called I got my issues sorted out asap . Very happy with glasses
Great experience just took a phone call
Felt ghosted by my rep who contacted me via email but when I called I got my issues sorted out asap . Very happy with glasses
I couldn't ask for better.
I couldn't ask for better. Thank you.
I couldn't ask for better.
I couldn't ask for better. Thank you.
Best eyewear ariund
Amazing eyewear. Nothing compares to chroma pop. Lifetime warranty is unmatched with amazing customer service
Best eyewear ariund
Amazing eyewear. Nothing compares to chroma pop. Lifetime warranty is unmatched with amazing customer service
Lenses fit is not the
Lenses fit is not the best. Return policy is not great. Shipping is slow. Will consider other brands going forward.
Lenses fit is not the
Lenses fit is not the best. Return policy is not great. Shipping is slow. Will consider other brands going forward.
Ok
Ok
Ok
Ok
Assistance from a Person was
Assistance from a Person was key to the execution of finding the right frame, the right lens, and ordering the Rx lens
Assistance from a Person was
Assistance from a Person was key to the execution of finding the right frame, the right lens, and ordering the Rx lens
I had a warranty issue
I had a warranty issue that was handled incredibly. I received the best service from a company that I've ever had.
I had a warranty issue
I had a warranty issue that was handled incredibly. I received the best service from a company that I've ever had.
Smith is grreat, real quality
Smith is grreat, real quality products, I've been using their products for years and am very satisfied 👌👌
Smith is grreat, real quality
Smith is grreat, real quality products, I've been using their products for years and am very satisfied 👌👌
Customer service is the best
Customer service is the best in the industry. Cannot thank the crews enough for all the help.
Customer service is the best
Customer service is the best in the industry. Cannot thank the crews enough for all the help.
Great glasses , excellent customer
Great glasses , excellent customer service!
Great glasses , excellent customer
Great glasses , excellent customer service!
Bad Quality
I’ve bought several glasses from Smith over the years. The last pair I received was bent, out of focus and seemed to be deformed. All my other glasses were perfect. Last pair I bought was terrible. Happy I was able to return them.
Bad Quality
I’ve bought several glasses from Smith over the years. The last pair I received was bent, out of focus and seemed to be deformed. All my other glasses were perfect. Last pair I bought was terrible. Happy I was able to return them.
Love the customer service and
Love the customer service and fast response with this company! High quality and super durable!
Love the customer service and
Love the customer service and fast response with this company! High quality and super durable!
Works great!
Works great!
Works great!
Works great!
Feel free to email me
Feel free to email me to discuss futher. Definitely love Smith but don’t want to write a negative public review. Best, Steve
Feel free to email me
Feel free to email me to discuss futher. Definitely love Smith but don’t want to write a negative public review. Best, Steve
Great warranty. Lengthy time to implement
Lifetime warranty is unusual and a welcome practice. Although my application to utilize this warranty was acknowledged within 3 days, it took over 6 weeks to go through the multiple layers of approvals and receive a new pair of glasses. While I am appreciative of the ability to take advantage of this program, the time to implement seemed excessive.
Great warranty. Lengthy time to implement
Lifetime warranty is unusual and a welcome practice. Although my application to utilize this warranty was acknowledged within 3 days, it took over 6 weeks to go through the multiple layers of approvals and receive a new pair of glasses. While I am appreciative of the ability to take advantage of this program, the time to implement seemed excessive.
Fast service when working with
Fast service when working with the smith cs team
Fast service when working with
Fast service when working with the smith cs team
Shipping was quick and arrived
Shipping was quick and arrived as expected
Shipping was quick and arrived
Shipping was quick and arrived as expected
Fast shipping!
Fast shipping!
Fast shipping!
Fast shipping!
Everything was great thank you
Everything was great thank you
Everything was great thank you
Everything was great thank you
I've been a longtime Smith
I've been a longtime Smith customer, and one of the biggest reasons I keep coming back—besides the quality of their gear—is their exceptional customer service. Every time I've needed help, whether it's a warranty question, a product concern, or general info, their team has been quick to respond, super helpful, and always professional. They’ve consistently stood behind their products and made things right without hassle. It's rare these days to find a company that combines great products with a customer support team that actually cares. Shipping has always been fast, communication is clear, and I always walk away feeling like a valued customer. Smith really sets the bar. I wouldn't hesitate to recommend them—not just for the gear, but for the peace of mind that comes with it.
I've been a longtime Smith
I've been a longtime Smith customer, and one of the biggest reasons I keep coming back—besides the quality of their gear—is their exceptional customer service. Every time I've needed help, whether it's a warranty question, a product concern, or general info, their team has been quick to respond, super helpful, and always professional. They’ve consistently stood behind their products and made things right without hassle. It's rare these days to find a company that combines great products with a customer support team that actually cares. Shipping has always been fast, communication is clear, and I always walk away feeling like a valued customer. Smith really sets the bar. I wouldn't hesitate to recommend them—not just for the gear, but for the peace of mind that comes with it.



