Our experience with IVF Matters has been incredibly disappointing. Despite investing a significant amount of money into treatment, we encountered poor communication right from the beginning and a lack of proper guidance, which led to unnecessary costs and distress. We were provided with excess medication that we paid for upfront, only to later realize that a substantial amount would go to waste. At no point were we given clear instructions on the correct quantity required, which could have easily prevented this avoidable expense. Additionally, I was unexpectedly required to make a trip into London to collect a single injection, incurring an extra £50 charge. This was both financially and logistically frustrating, especially given the already high costs associated with treatment. When we raised our concerns with the consultant, there was a complete lack of empathy or willingness to address the situation. Our request for reimbursement was dismissed, and we were left feeling unheard and undervalued as patients. Fertility treatment is already an emotional and financial burden, and clinics should prioritize patient care, transparency, and support. Unfortunately, IVF Matters failed to meet these basic expectations, and I would not recommend them to others seeking compassionate and professional care.

Great service

easy shipping, good service

Great Service, easy and fast to order, results in the estimated time, all in all a great experience.

Good experience with my Semen Culture Test but not as good experience with my clinical review.

Great service, good communication - thank you for a straightforward process

Great quick service, test results came back within a couple of days. Great to be able to see the results online and clear to understand. Had a phone call afterwards to discuss results and everything was fully explainable with things to consider now and also in the future

Amazing quick easy to do really was so quick and call to understand results was great

Quick delivery, easy to use sample and fast results

It's great that services like this are available to the public.

Professional, caring, amazing

Great experienece. Really looked after us throughout the whole journey.

The facilities and locations are excellent, and scheduling a scan is hassle-free. I also want to commend all the nurses who ensured I felt incredibly safe; it was a profoundly positive experience.

We had previously spoken with other IVF/IUI providers before speaking with Dr Irfana so have an idea of comparison. Having initially researched we found Dr Irfana to stand out amongst her peers from reviews online. From the first consultation to where we are today Dr Irfana has always provided us with exemplary care and advice. What we like most about IVF Matters is we have direct access to Dr Irfana, not only that but also she is able to clearly articulate why we should be taking or amending our course of action. We trust Dr Irfana fully with our program, she really does leave nothing to chance and adopts a meticulous approach leaving no stone unturned. The support team Dr Irfana has from an administrative point of view are also fantastic and have responded to all our queries in a clear and timely manner. We recommend Dr Irfana highly to anyone considering doing IVF

Good price

The best clinic in London with the amazing staff . The clinic on its own have positive vibes and open waiting area for patients and stunning consultancy rooms.

Excellent service and quick turnaround for speedy blood test results

We dealt directly with Dr Irfana and Sarah, who helped us set up our appointments and provided advice when required.

The clinic is great. Irfana and her team are fantastic.

The doctor was very professional and help me got pregnant after 3 years of infertility. Thanks dr Irfana and all her staff????