Site reviews
Excellent Customer Service!
Excellent Customer Service!
Excellent Customer Service!
Excellent Customer Service!
Bgreat
Bgreat
Bgreat
Bgreat
Incredibly fast deliver and a
Incredibly fast deliver and a pristine product every time.
Incredibly fast deliver and a
Incredibly fast deliver and a pristine product every time.
Received quickly,
Received quickly,
Received quickly,
Received quickly,
Information provided related to cigars
Information provided related to cigars is excellent. I've always encountered problems when checking out.
Information provided related to cigars
Information provided related to cigars is excellent. I've always encountered problems when checking out.
All was great, as always.
All was great, as always.
All was great, as always.
All was great, as always.
Leader of online shopping.
Excellent source of everyday smokes. The website is easy to navigate. Shipping is fast and cigars arrive in good condition and well protected. In my opinion every other site should take notes.
Leader of online shopping.
Excellent source of everyday smokes. The website is easy to navigate. Shipping is fast and cigars arrive in good condition and well protected. In my opinion every other site should take notes.
Shipping is very prompt
Shipping is very prompt
Shipping is very prompt
Shipping is very prompt
Made some annoying changes recently
Made some annoying changes recently by changing the loyalty program and doing away with the membership. The Daily Deal is a good deal but I prefer the membership. But I’m still here.
Made some annoying changes recently
Made some annoying changes recently by changing the loyalty program and doing away with the membership. The Daily Deal is a good deal but I prefer the membership. But I’m still here.
They are getting too expensive
They are getting too expensive
They are getting too expensive
They are getting too expensive
Other than a local tobacconist
Other than a local tobacconist I buy most of my cigars from J and R. Great company to do business with.
Other than a local tobacconist
Other than a local tobacconist I buy most of my cigars from J and R. Great company to do business with.
Great job
Easy navigation, cheap prices, fast delivery.
Great job
Easy navigation, cheap prices, fast delivery.
Great sticks. Love the Oliva
Great sticks. Love the Oliva brand!
Great sticks. Love the Oliva
Great sticks. Love the Oliva brand!
Good service!!
Good service!!
Good service!!
Good service!!
You work very hard and
You work very hard and spend a lot of money to get points but it's incredibly hard to use your point on a purchase it has to be Jr's way or no way
You work very hard and
You work very hard and spend a lot of money to get points but it's incredibly hard to use your point on a purchase it has to be Jr's way or no way
No Customer Loyalty - Order from Famous instead!
I’ve ordered from JR off and on for years. I’ve on occasion had shipping issues but didn’t worry about it. I had a box I needed and paid extra for shipping. I sent an email to support and was basically told it’s not their problem. I checked with UPS and they said there was a delay and They would refund the shipping but it would go back to the shipper not to me. When I replied to JR customer service I was told I was a liar and again it wasn’t their problem. All this over $14 in shipping??? Really??? 2 months ago I had an issue with a bundle I bought from famous and they refunded the entire amount. If customer service matters to you then JR is a skip. There are way better places to order from.
No Customer Loyalty - Order from Famous instead!
I’ve ordered from JR off and on for years. I’ve on occasion had shipping issues but didn’t worry about it. I had a box I needed and paid extra for shipping. I sent an email to support and was basically told it’s not their problem. I checked with UPS and they said there was a delay and They would refund the shipping but it would go back to the shipper not to me. When I replied to JR customer service I was told I was a liar and again it wasn’t their problem. All this over $14 in shipping??? Really??? 2 months ago I had an issue with a bundle I bought from famous and they refunded the entire amount. If customer service matters to you then JR is a skip. There are way better places to order from.
The reason I came back
The reason I came back was because of a gift certificate that was given to me
The reason I came back
The reason I came back was because of a gift certificate that was given to me
Ron Cota
Staff very courteous of which you should be very pleased. K÷p up the good hiring and training
Ron Cota
Staff very courteous of which you should be very pleased. K÷p up the good hiring and training
Great service.
Great service.
Great service.
Great service.
Sometimes I have a hard
Sometimes I have a hard time logging in, but I call and your customer service is very helpful, my only issue is shipping charge, as much as I order seems you could help or not charge Bob Gonzales bobg9811@outlook.com 303 669 7367
Sometimes I have a hard
Sometimes I have a hard time logging in, but I call and your customer service is very helpful, my only issue is shipping charge, as much as I order seems you could help or not charge Bob Gonzales bobg9811@outlook.com 303 669 7367
