Purchased in Ashburton. We were wanting a bed that would see us through our retirement, and so had the time to do our homework and look at all our options. Must say we weren't the easiest of customers as we did change our minds a bit. I was taken with them going to the trouble of putting Titanium in the springs which I thought may make it a bit lighter and possibly less prone to sagging over time. Not sure how much Titanium went in or its effect, but considered it worth a try for me. Certainly Titanium is not cheap or easy to work with, so trusted they knew what they are doing. They had one set up in the shop and so we thought they may have had stock in Auckland, but it must have had to be manufactured as it took a while to arrive. A comfortable bed & mattress, Quite firm, really good edge support, seems really good quality, Noticeably very very heavy when tucking the bedding in each day, something we hadn't considered, but we notice the bedding doesn't get out of shape like it did on our previous queen. Bed feels very high when sitting on it. The free pillows that Elizna gave us are exquisite, after my memory foam pillow. Also bought a new electric blanket from Australia, they have come a long way with 9 heat settings for your body and 9 heat settings for your feet and a timer, so you don't fall asleep with it on. Really pleased with our purchase, can see it lasting us well.

Our contact with Rishav at Northwood was very good. He was pleasant and very helpful and gave us a great deal

Anita was very friendly and knowleagable. She was patient and let us try multiple beds. The delivery was well within the period she estimated. Very happy

We are very happy with the service that we received from Mayank at NZ Beds. He was very helpful, knowledgeable, and friendly. He listened to our needs and preferences and helped us choose the perfect firm mattress and bed for us. He explained the features and benefits of each option and answered all our questions patiently. He also gave us a great deal and arranged for a quick delivery which exceeded our expectations. His advice, expert knowledge, and friendly 5-star customer service led us to buy a bed that's literally changed our lives. We are sleeping better than ever and waking up refreshed and energized. Thank you, Mayank, for making our mattress shopping experience a pleasant and satisfying one. You are the best! We will definitely recommend you and NZ Beds to our friends and family.

I had a great shopping experience @ NZ bed company @ Thorndon quay , Wellington outlet. Mayank gave me detailed review on each and every bed options available at the outlet. I almost spend an hour and I am so impressed the way Mayank helped me to finalise what’s good fit for me. I am, awaiting for Boxing Day to go back and buy my next bed . Mayank set a bench mark on best customer service and I would strongly recommend NZ bed company and Mayank for your next shopping. Thank you 🙏🏽🙂

Visited the Rongotai store , good quality beds bought 2 from there, excellent customer service as well . Thanks UJJWAL

Thank you Seema for your wonderful service helping me select beds for me and my family. Great advice, friendly service and awesome deals from your shop to my my front door, signed, sealed delivered! We will be sleeping well from now on. Thanks again! 😴

Seema is very friendly and helpful. She gave great tips to best my needs. I am really impressed by how she organized the delivery on time on my settlement date, which is a big relief! Definitely recommend her and the store!

Seema provides the best knowledge regarding the beds. she provides best possible options to go for the right choice.

I went in store to try some beds, and Elizna was supper helpful in directing me to one that was right for me (and on sale!). When I told her I was shopping around, she even gave me some helpful tips as to what to look for generally to determine if a bed was high quality and would hold up over time. I ended up coming back, as I thought the bed she showed me was comfortable, built to last (with a 10 year warranty!), and very competitively priced. Great service, and I'm so excited to sleep on my new bed!

Very happy with 2 beds we bought for myself and parents . she explained the details of each mattress option with clarity and detail.

I've been a loyal customer for over a year now, and I must say, the team at NZ Beds is remarkably supportive and approachable. My initial interaction was with Ashu back in 2022, and his assistance was invaluable. He thoroughly explained the nuances of each mattress, aiding me in making an informed decision that I've been pleased with ever since. Additionally, just a few weeks ago, I traded in my old mattress for a new one, and the experience was outstanding. Seema provided excellent guidance in choosing the right mattress. The delivery team was also extremely helpful, effortlessly handling the exchange. Overall, the process was smooth and stress-free. I wholeheartedly recommend their services!

Thank you so much for taking the time to listen and understand our needs. Your knowledge and service are excellent, and the bed arrived two weeks after purchase as you indicated it would. We are very disappointed with the delivery service, not listening to instructions and not wanting to take away the old bed, even though we had paid for this service, and this was confirmed in a phone call with the Manager before they arrived. They had to be told what to do and didn't have tools to take apart the old bed, so my husband ended up use our tools to take the bed apart himself. They left all the packaging in a heap in the hallway and bedroom, and had to be called back to remove it.

Nikita is amazing! I was greeted with a lovely smile and in such a pleasant way she took time to find out what I wanted. Her product knowledge is excellent and all my questions were answered. I am a very happy customer and will tell friends and family .Don’t lose her,a huge asset for you in Northwood

We received our bed but the base drawers were on the wrong side and because of the way they are offset, you can't open the drawer - it is hard up against the side table (hence the need to order a specific side). We contacted the company and, long story short, it has been an absolute mission getting anything sorted. They try to shift blame, consistently talk over us, and have stalled on getting anything done for over a month now. The drawer in the base is unusable but they have mucked us around ridiculously. The product is fine but the customer service is complete rubbish! I wouldn't go back to this store as it's just not worth the trouble.

Love our mattresses from Sleep City. Neeta helped us select the right mattress for each room and ensured delivery lined up with completion of our new build. The communication, service and the beds have made it a great and easy experience.

Extraordinary service from Seema and she explained the details of each mattress option with clarity and detail. Keep it up Seema and thanks

Thank you Seema for the wonderful service. Seema provided all mattress options for our preference and affordability.

Excellent Service. Neeta provided wonderful customer service. She had very good product knowledge and provided me with many great ideas. Over 1.5 hours of patient service I was able to make better decisions and I left very happy with the decisions I made. Neeta made the process easy and comfortable. Well done.

Thank you Seema for patiently taking me through all the mattress options for my price range and explaining how each mattress would serve my specific needs. Seema gave me all the info I needed to make an informed decision and without the hard sell, which doesn’t work for me as if I don’t have space to make a decision I don’t buy. Seema also followed up afterwards as I went away to decide and secured the last one in stock for me and super easy pick up. Thank you, much appreciated