Ashley dealt with me worries and minor anxiety over a tracking issue and she was amazing. So thank u. Im patiently waiting the Addams series to redrop 🖤

International shipping fees are high and it took a while to be delivered

Fantastic communication and the product arrived intact/not damaged.

Shipping to the UK was a lot faster than expected

Shipping and service are great

X

Item arrived relatively promptly despite arriving internationally

Great!!! I’ll be back

Everything is awesome

Would buy again

Shipping was quick and straight forward!

Quick shipping and great products

Items are always well packaged for shipping and product quality is excellent.

I ordered the Mighty Nein collaboration between Hipdot and Critical Role. I'm super into D&D and CR was the first D&D podcast I ever got into, before I even started playing, years ago. The collection is stunning, and I'm so happy with the products. Everything came in one piece. My biggest issue was the timeframe announced vs the timeframe my product shipped. I placed my pre-order in September, and the TAT was supposed to be January of this year (2023). The last week of January rolled around, and I hadn't even received an email updating about the fulfillment process, let alone a shipping notification. I emailed customer service just to be given a generic answer about the product being shipped in January. The first week of February rolled around and my product shipped. I got the shipping notification. Again, no email about delays or a change in the TAT. Just radio silence. Meanwhile they had released other collections. It was very frustrating. I really wish Hipdot would be a little more preemptive about keeping customers up to date with information regarding pre-orders. If there is a long waiting period, maybe a short email midway talking about the fulfillment process and when to expect the product to ship, and a short email if there are delays on the expected TAT. An extra day or two into the next month wasn't a huge deal, but it was super annoying that the company wasn't transparent. The collection was expensive and feeling like I was being ghosted was not ok.

Easy process from start to finish. I just wish their band collaborations would restock.

Will be ordering more.

Great!!!

no problems with shipping

Came broken. Very upsetting

The highlighter in my Critical Role collab collection arrived loose in the pan :/ not broken, just fully detached from the bottom. The inside of the clamshell was already marked up from the highlighter having been battered around inside. I'm cool with buying stuff based just on the cute packaging but the packaging still has to work, you know? I'm bummed because this will make the highlighter a lot more annoying to use